Shipping options we provide:
DHL/speadpak/EMS/UPS/TNT

different regions and different timelines will generate different freight rates. Please choose the option that best meets your needs and let us know.

Note: Import duties are not included in the shipping cost And the price is tax-exclusive
Customers in Brazil need to provide CNPJ numbers and cooperate with customs clearance.

 

Buyers are responsible for import duties and customs clearance costs.

If the product is defective or does not work normally, the buyer can apply for a replacement of the product within 30 days.
The product requested to be replaced has not been tampered with. After returning it, we will check it. If it cannot be replaced, we will refund it.
We will record the code of the original product, and if it is found to be tampered with, we will not accept returns.
Brand new products provide one year warranty
The buyer bears the return shipping costs.
If you have any questions, please contact us actively and we will provide you with perfect service. 

 

Can I return my order?
Of course, you have 30 days from receipt of your order to return anything you have purchased from us, no questions asked. Please contact us with your intentions and we will send you the shipping address to our warehouse.
Who pays the shipping costs?
If an item is returned for quality reasons because it was damaged, did not function properly or was received incorrectly, please contact us and we will cover the shipping costs. If possible, we would like to see photos of the damage (with the item serial code).
However, if it is because you have changed your mind and no longer like what you ordered, then we kindly ask that you cover the return shipping costs and customs duties upon arrival (or cover the loss of 30% of the item's selling price we will cover all return costs).
When should I send the product back?
You should send the product back within 30 days of your return request.
Please return the product with all its accessories and manuals in the original box (if possible) and contact us for a shipping address to our warehouse.
How and when will I get my money?
Once we receive the product, you will receive a confirmation email and your money will be returned within 30 days in the same manner as you purchased the product.
How do I cancel my order?
Just like with returns, you have 30 days after receiving your order to return anything you purchased from us. If you would like to cancel your order before receiving it, please contact us and let us know your intentions. If the order has not yet shipped, we will simply cancel the order. However, if the item is on its way to us, you will have to follow our return policy and send the item back to us using DHL/UPS/TNT.

We believe that communication can promote good cooperation. If you have any questions, you can contact us by email.

Our brands are: GE, ABB, FANUC, SIEMENS, SCHNEIDER, FOXBORO, KUKA...
If you have any products you need to buy or products you can't find, you can contact me by email, and I will provide you with a quotation.
Your positive feedback can help us a lot. If you are satisfied with the transaction, please leave a good comment, thank you very much!