*** PLEASE NOTE THIS MATTRESS HAS IN A PERFECT CONDITION ***
DESCRIPTION:
For impressive orthopaedic support to help ease back and joint pain, plus cooling freshness to prevent overheating and relieve night sweats, the MLILY® Glacier 2800 Cool Gel Hybrid Mattress features a number of innovative technologies to help you get the sleep your body deserves.
Full-size pocket springs are housed in individual fabric pockets so that they can move independently to target precise orthopaedic support to each body part as you move. Working like piano keys, these springs flex with your movements and weight distribution, ensuring each part of your body receives the correct level of support it needs to stay comfortable. This also helps to ensure your spine stays in a neutral alignment, helping to ease back pain and relieve pressure on your hips and shoulders.
Between layers of breathable reflex foam, which moulds to your body for personalised comfort, is a layer of mini pocket springs. These work in the same way as their full-size counterparts but offer an even closer level of support, ensuring no part of your body is missed. This ensures full-body pressure relief for a blissful, tension-relieving experience every time you climb into bed.
The MLILY® Glacier 2800 Cool Gel Hybrid Mattress also features a generous layer of M-Luxe® Cool Gel Memory Foam, which also contours to your unique body shape. This clever foam, however, actively draws heat away from your body to prevent overheating and eases night sweats by providing a consistently cooling sleep surface. Finished with a gel-infused quilted cover, this mattress ensures you experience the most refreshing night's sleep, designed to help you rest longer and deeper than before.
BENEFITS:
· Thousands of pocket springs provide precise orthopaedic support
· M-Luxe® Cool Gel Memory Foam relieves pressure and draws heat away
· Orthopaedic design helps to ease back and joint pain
· Gel-infused quilted surface improves breathability for cooler sleep
· Reflex foam layers provide consistent support and unique comfort
· No roll-together ensures undisturbed sleep for couples
· No need to turn — easy to maintain with regular rotation
· Hypoallergenic and vegan-friendly for a healthier sleep space
FEATURE:
· 2800 Pocket Springs
· M-Luxe® Cool Gel Memory Foam
· 27cm Depth
· Firmness: Medium Firm
DETAILS
This mattress arrived with courier handling damage to the outer packaging. Upon inspection, we found no marks or scuffs of the mattress. It has been tidied and repackaged.
The mattress has been sterilised by gentle steam clean, and both the mattress and its components have passed our quality control checks. Please note that not all mattresses require cleaning, as many arrive brand new; these are simply inspected and repackaged.
The mattress will arrive fully sealed in protective polythene packaging, as you would expect when purchasing new.
All mattresses are delivered flat/open and are not rolled or vacuum-packed.
Any product with marks, scuffs, or damage will have clear photos uploaded showing any defects.
Please note: the 200-day trial and 10-year guarantee do not apply
**** If you are unsure, please contact us before purchasing****
Item condition
We understand your concern about cosmetic defects, and we would like to reassure you that all our products are new and have never been assembled. Please note that some items still might have cosmetic defects, such as chips, marks, scratches, or dents that occur during the manufacturing or shipping process. Please be advised that we do not keep photographic records or notes of any cosmetic defects. However, we can guarantee that most of our items do not have any noticeable defects. If any parts are missing or your item is faulty, we will replace the parts or collect the item and offer you a full refund. Rest assured, all items undergo thorough testing by our quality control team to ensure that any defects do not compromise the item’s structure or functionality. If you have any questions or require further information, feel free to reach out to us. Your satisfaction is essential to us, and we’re here to assist you.
Returns Policy
Please get in touch with us before opening any return requests.
We offer a 30-day hassle-free returns policy. If you’re not satisfied with your purchase, you can return the item in its original condition & packaging within 30 days for a full refund. Please note, return postage costs are not covered on non-faulty items. If the item has been assembled or shows significant wear, a deduction may apply to the refund for the returned item. Shop with confidence, and feel free to reach out to our dedicated customer support team for any assistance.
Any damage report after 24 hours will not be accepted.
Faulty or Damaged Items
We’re here to assist you if you’ve received a faulty item. We’ll promptly provide a replacement parts/item to resolve the issue or arrange a free collection and a full refund. We may request photos of the damage/fault for our Quality Control team to investigate further. Rest assured, we’ll do our best to ensure a seamless resolution and deliver the replacement if eligible. Your satisfaction is our priority, and we’re committed to providing top-notch customer service.
What’s covered?
While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us – like foam that cracks, a faulty zip or significant dipping.
What’s not covered?
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
Do I have to do anything to keep the guarantee valid?
We know it sounds like common sense, but obviously, you’ll need to use an appropriate base and bedding and make sure your mattress doesn’t get wet or exposed to the elements. Other than that, all you need to do is rotate your mattress 180° on its base regularly – once a month through the first 200 nights, then at least every six months for the rest of its life.
DELIVERY INFORMATION
Free delivery to most parts of UK. Please allow 7-10 days for delivery (mainland UK). We use a national carrier for quick deliveries throughout the United Kingdom; our couriers will deliver between the hours of 7 am to 9 pm.
Unfortunately, delivery times cannot be chosen – they are based on delivery routes. Please note we do not supply guaranteed delivery times, only estimates. Any delivery changes must be made within 48 hours before delivery is scheduled
Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.
Upon accepting your order, you are confirming you have received it in good condition.
We DO NOT offer delivery to any Off-Shore Islands, this includes Northern Ireland, Jersey, Channel Islands etc.
There is a delivery charges for certain postcodes below and the item will NOT be dispatched until correct delivery charge has been paid if your postcode isn’t in the list or not sure please contact out customer service team.
To pay delivery charges, please contact us through eBay message box.
ALL THE POST CODES WHICH ARE MENTIONED BELOW WE WILL BE CHARGED AN ADDITIONAL £40 VIA PAYPAL.
** AB, DD, DG, KA, FK, TD, TR, PA, PH, IV, KW, KY **
** Please contact us before purchasing from the above postcodes and we can supply you with a delivery quote
Please provide an up to date contact mobile number after making your purchase, failing to do so will delay the delivery of your goods.
Please Note
Any losses All damaged goods must be reported within 24 hours of receiving your delivery. Please thoroughly inspect the goods before signing the papers and do not sign the delivery papers if the goods have been damaged in any way, the company will not be responsible for if the delivery is signed for and reported afterwards.
FEEDBACK
We absolutely value customer feedback and want to make sure everything from selecting your product, to paying, all the way down to using your product that you are 100% satisfied, however if you have any issue with our product please contact us before leaving any negative or neutral feedback and we will try our best to resolve your issue within 24 hours, we work hard to keep our customers happy, however being humans we cannot avoid human error, and we will make sure that we will resolve your issue, if any!