SleepSoul Wish 3000 Series Pocket Cool Gel Mattress
***PLEASE NOTE THESE MATTRESSES ARE IN PERFECT CONDITION****
Description:
A cooler, fresher environment means a better night’s sleep. If you hate being too hot then the SleepSoul Wish 3000 Series Pocket Cool Gel Mattress could be the answer. The innovative cool gel layer helps you to regulate the temperature, keeping it cooler and preventing you from getting too hot. That means a more restful night’s sleep with minimum disturbance. The individually pocketed springs provide medium to firm support, ideal for anyone who suffers from back issues or prefers a firmer feel with no compromise on comfort.
While the SleepSoul Wish 3000 Series Pocket Cool Gel Mattress has a medium firm rating, it also comes complete with a super-soft pillow-top, which means this is one of the snuggliest mattresses around. Soft and with extra cushioning, it still ensures you get all the support you need for a great night’s sleep. The pressure-relieving design also ensures there are no uncomfortable pressure points at the shoulders, lower back, and hips to wake you up at night. The mattress comes vacuum-packed and rolled for easy transport – simply unbox and allow the mattress to regain its shape for 48 hours before use.
Individually pocketed springs
The SleepSoul Wish 3000 Series Pocket Cool Gel Mattress has individually pocketed springs. Each spring acts independently, so there’s no movement transference across the mattress. That means even if you or your partner have a tendency to wriggle during the night, you won’t disturb each other (unless you want to!). The design minimises roll-together too.
Edge-to-edge support
Unlike traditional mattresses, the reinforced edge design of the SleepSoul Wish 3000 means that it provides optimum support right up to the edges, so you can spread out in complete comfort. The non-slip base means the mattress stays in position on your bed, even if you don’t.
10-year warranty for total peace of mind
We always recommend that you change your mattress every eight to ten years, and with the SleepSoul they provide you with a 10-year mattress warranty card, so you can be absolutely sure your mattress will perform flawlessly for its entire lifespan.
Features
Pocket Springs
Cool Gel Memory Foam
30cm Depth
Knitted Cover
Orthopaedic Support
Firmness: Medium Firm
Award Winning Product
Benefits:
Cool gel memory foam layer helps regulate body temperature for a cooler, more refreshing night’s sleep
Individually pocketed springs for minimal movement transference
'Which? Best Buy' for mattresses in May 2022
Medium to firm rating for outstanding orthopaedic support and comfort
This mattress arrived with courier handling damage to the outer packaging only. Upon inspection, no marks or scuffs were found. It has been tidied and repackaged and, to our knowledge, has not been used.
The mattress has been sterilised and steam cleaned, and both the mattress and its components have passed our quality control checks. Please note that not all mattresses require cleaning, as many arrive brand new; these are simply inspected and repackaged.
The mattress will arrive fully sealed in protective polythene packaging, as you would expect when purchasing new.
Item condition
We understand your concern about cosmetic defects, and we would like to reassure you that all our products are new and have never been assembled. Please note that some items still might have cosmetic defects, such as chips, marks, scratches, or dents that occur during the manufacturing or shipping process. Please be advised that we do not keep photographic records or notes of any cosmetic defects. However, we can guarantee that most of our items do not have any noticeable defects. If any parts are missing or your item is faulty, we will replace the parts or collect the item and offer you a full refund. Rest assured, all items undergo thorough testing by our quality control team to ensure that any defects do not compromise the item's structure or functionality. If you have any questions or require further information, feel free to reach out to us. Your satisfaction is essential to us, and we're here to assist you.
Returns Policy
Please get in touch with us before opening any return requests.
We offer a 30-day hassle-free returns policy. If you're not satisfied with your purchase, you can return the item in its original condition & packaging within 30 days for a full refund. Please note, return postage costs are not covered on non-faulty items. If the item has been assembled or shows significant wear, a deduction may apply to the refund for the returned item. Shop with confidence, and feel free to reach out to our dedicated customer support team for any assistance.
Any damage report after 24 hours will not be accepted.
Faulty or Damaged Items
We're here to assist you if you've received a faulty item. We'll promptly provide a replacement parts/item to resolve the issue or arrange a free collection and a full refund. We may request photos of the damage/fault for our Quality Control team to investigate further. Rest assured, we'll do our best to ensure a seamless resolution and deliver the replacement if eligible. Your satisfaction is our priority, and we're committed to providing top-notch customer service.
What's covered?
While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us - like foam that cracks, a faulty zip or significant dipping.
What's not covered?
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
Do I have to do anything to keep the guarantee valid?
We know it sounds like common sense, but obviously, you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements. Other than that, all you need to do is rotate your mattress 180° on its base regularly - once a month through the first 200 nights, then at least every six months for the rest of its life.
DELIVERY INFORMATION
Free delivery to most parts of UK. Please allow 7-10 days for delivery (mainland UK). We use a national carrier for quick deliveries throughout the United Kingdom; our couriers will deliver between the hours of 7 am to 9 pm.
Unfortunately, delivery times cannot be chosen - they are based on delivery routes. Please note we do not supply guaranteed delivery times, only estimates. Any delivery changes must be made within 48 hours before delivery is scheduled
Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.
Upon accepting your order, you are confirming you have received it in good condition.
We DO NOT offer delivery to any Off-Shore Islands, this includes Northern Ireland, Jersey, Channel Islands etc.
There is a delivery charges for certain postcodes below and the item will NOT be dispatched until correct delivery charge has been paid if your postcode isn't in the list or not sure please contact out customer service team.
To pay delivery charges, please contact us through eBay message box.
ALL THE POST CODES WHICH ARE MENTIONED BELOW WE WILL BE CHARGED AN ADDITIONAL £40 VIA PAYPAL.
** AB, DD, DG, KA, FK, TD, TR, PA, PH, IV, KW, KY **
** Please contact us before purchasing from the above postcodes and we can supply you with a delivery quote
Please provide an up to date contact mobile number after making your purchase, failing to do so will delay the delivery of your goods.
Please Note
Any losses All damaged goods must be reported within 24 hours of receiving your delivery. Please thoroughly inspect the goods before signing the papers and do not sign the delivery papers if the goods have been damaged in any way, the company will not be responsible for if the delivery is signed for and reported afterwards.
FEEDBACK
We absolutely value customer feedback and want to make sure everything from selecting your product, to paying, all the way down to using your product that you are 100% satisfied, however if you have any issue with our product please contact us before leaving any negative or neutral feedback and we will try our best to resolve your issue within 24 hours, we work hard to keep our customers happy, however being humans we cannot avoid human error, and we will make sure that we will resolve your issue, if any!