COOLFLEX HYBRID CHILL MATTRESS

*** Please note this mattress is in perfect condition***

 

DESCRIPTION

Investing in your sleep is one of the most important things you can do for your overall well-being. With a plush pillow top, cooling memory foam, and highly supportive pocket springs, the Coolflex® Hybrid CHILL Mattress helps you enhance your nightly set-up to offer you the rejuvenating, refreshing sleep you deserve.

Helping you stay at the optimal sleeping temperature

Did you know that as you sleep, your body temperature drops by up to 2 degrees? To help you reach this optimal sleeping temperature sooner, the Coolflex® Hybrid CHILL Mattress features specialist Cool Gel Memory Foam, designed to draw heat away from the body. Not only does this prevent overheating for undisturbed sleep, but it gently cushions your entire body, ensuring that at every point of contact, you experience a cooling, refreshing sensation that helps you sleep.

Cushioning foam layers gently mould to your body shape

To accompany this innovative Cool Gel, layers of Comfort Foam also cradle your pressure points, helping to relieve pressure across your entire body. Up to 800 pocket springs and a layer of mini pocket springs provide targeted pressure relief with expert levels of precision. The deep, individually pocketed springs target support to your key pressure points, helping to keep your spine aligned, while the mini pocket springs ensure no pressure point is left without support. These mini springs are found within the plush pillow top layer of the mattress, which acts as an innovative, stitched-in mattress topper to ensure maximum comfort.

Enjoy the full surface of your mattress, undisturbed

Reinforced edges help you enjoy the full surface of the mattress without worrying about 'roll together', where you end up rolling towards the centre of the mattress. Instead, an innovative design and two firmer outer rows of springs provide personalised sleeping zones for you and your partner, helping you both get the rest you need.

 

BENEFITS

• Cool Gel Memory Foam encourages an optimal sleeping temperature and cushions your body
• Layers of Comfort Foam gently mould to your body shape for personalised pressure relief
• Up to 800 pocketed springs move independently to target support to key areas of your body
• Mini pocket springs within the pillow top layer ensure no pressure point is left without support
• A medium feel makes this mattress ideal for all types of sleepers, in any sleeping position
• Reinforced edges maintain the structure of the mattress & help you enjoy the full sleep surface

 

FEATURES

·         2000 Pocket spring

·         Cool Gel Memory Foam

·         34cm Depth

·         Knitted Cover

·         Reinforced Edges

·         Firmness: Medium

 

This mattress arrived with courier handling damage to the outer packaging only. Upon inspection, no marks or scuffs were found. It has been tidied and repackaged and, to our knowledge, has not been used.

The mattress has been sterilised and steam cleaned, and both the mattress and its components have passed our quality control checks. Please note that not all mattresses require cleaning, as many arrive brand new; these are simply inspected and repackaged.

The mattress will arrive fully sealed in protective polythene packaging, as you would expect when purchasing new.
All mattresses are delivered flat/open and are not rolled or vacuum-packed.

Any product with marks, scuffs, or damage will have clear photos uploaded showing any defects.

***IF YOU ARE NOT SURE JUST GET IN TOUCH***

 

 

Item condition

We understand your concern about cosmetic defects, and we would like to reassure you that all our products are new and have never been assembled. Please note that some items still might have cosmetic defects, such as chips, marks, scratches, or dents that occur during the manufacturing or shipping process. Please be advised that we do not keep photographic records or notes of any cosmetic defects. However, we can guarantee that most of our items do not have any noticeable defects. If any parts are missing or your item is faulty, we will replace the parts or collect the item and offer you a full refund. Rest assured, all items undergo thorough testing by our quality control team to ensure that any defects do not compromise the item's structure or functionality. If you have any questions or require further information, feel free to reach out to us. Your satisfaction is essential to us, and we're here to assist you.

 

Returns Policy

Please get in touch with us before opening any return requests.

We offer a 30-day hassle-free returns policy. If you're not satisfied with your purchase, you can return the item in its original condition & packaging within 30 days for a full refund. Please note, return postage costs are not covered on non-faulty items. If the item has been assembled or shows significant wear, a deduction may apply to the refund for the returned item. Shop with confidence, and feel free to reach out to our dedicated customer support team for any assistance.

 

Any damage report after 24 hours will not be accepted.

 

Faulty or Damaged Items

We're here to assist you if you've received a faulty item. We'll promptly provide a replacement parts/item to resolve the issue or arrange a free collection and a full refund. We may request photos of the damage/fault for our Quality Control team to investigate further. Rest assured, we'll do our best to ensure a seamless resolution and deliver the replacement if eligible. Your satisfaction is our priority, and we're committed to providing top-notch customer service.

 

What's covered?

While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us - like foam that cracks, a faulty zip or significant dipping.

 

What's not covered?

It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.

 

Do I have to do anything to keep the guarantee valid?

We know it sounds like common sense, but obviously, you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements. Other than that, all you need to do is rotate your mattress 180° on its base regularly - once a month through the first 200 nights, then at least every six months for the rest of its life.

 

DELIVERY INFORMATION

Free delivery to most parts of UK. Please allow 7-10 days for delivery (mainland UK). We use a national carrier for quick deliveries throughout the United Kingdom; our couriers will deliver between the hours of 7 am to 9 pm.

Unfortunately, delivery times cannot be chosen - they are based on delivery routes. Please note we do not supply guaranteed delivery times, only estimates. Any delivery changes must be made within 48 hours before delivery is scheduled

Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.

Upon accepting your order, you are confirming you have received it in good condition.

 

We DO NOT offer delivery to any Off-Shore Islands, this includes Northern Ireland, Jersey, Channel Islands etc.

 

There is a delivery charges for certain postcodes below and the item will NOT be dispatched until correct delivery charge has been paid if your postcode isn't in the list or not sure please contact out customer service team.

To pay delivery charges, please contact us through eBay message box.

 

ALL THE POST CODES WHICH ARE MENTIONED BELOW WE WILL BE CHARGED AN ADDITIONAL £40 VIA PAYPAL.

 

** AB, DD, DG, KA, FK, TD, TR, PA, PH, IV, KW, KY **

 

** Please contact us before purchasing from the above postcodes and we can supply you with a delivery quote

 

Please provide an up to date contact mobile number after making your purchase, failing to do so will delay the delivery of your goods.

 

Please Note

Any losses All damaged goods must be reported within 24 hours of receiving your delivery. Please thoroughly inspect the goods before signing the papers and do not sign the delivery papers if the goods have been damaged in any way, the company will not be responsible for if the delivery is signed for and reported afterwards.

 

FEEDBACK

We absolutely value customer feedback and want to make sure everything from selecting your product, to paying, all the way down to using your product that you are 100% satisfied, however if you have any issue with our product please contact us before leaving any negative or neutral feedback and we will try our best to resolve your issue within 24 hours, we work hard to keep our customers happy, however being humans we cannot avoid human error, and we will make sure that we will resolve your issue, if any!