Established in 1992 as two showroom locations in The Lighting District of New York, Lighting New York (LNY) has since evolved into a leading retailer in the eCommerce realm of the lighting industry.

At LNY, we offer architectural and portable lighting for any atmosphere and application, including wall and ceiling fixtures, fans, and lamps. In addition to light fixtures and lighting accessories, decor and furniture are also gaining momentum with the company and have contributed to LNY becoming a one-stop destination for all of your residential and commercial design needs.

Whether your style is traditional or contemporary, rustic or vintage chic, LNY has fixtures available in a variety of finishes, materials, and textures to complement any design aesthetic. Layer your lighting to illuminate and highlight all the right spaces, or indulge in a glamorous statement piece. Either way, LNY's vast product offerings from over 130 brands delivers limitless opportunities in finding the perfect light fixture(s) or decor to create the space you've always wanted.

As lighting experts in both residential and commercial settings, as well as indoor and outdoor environments, LNY provides outstanding customer care and over 100 years of combined Lighting Expert experience, ensuring that all of your needs will be met, concerns will be alleviated, and your home will be perfectly decorated and illuminated for years to come!

PAYMENTS

For purchases made through eBay, we require PayPal as the preferred payment method. You may also use your Visa, Mastercard, American Express, or Discover card through PayPal.

After adding an item to your cart, payments must be made within one week of adding the item to your cart, or we will cancel this transaction.

SALES TAX

Lighting New York charges sales tax for orders shipped to North Carolina, New Jersey, New York, and Pennsylvania unless a valid resale certificate is provided. If you have a resale certificate, please notify us and upload a copy of the certificate via eBay Messages.

ORDER CANCELLATIONS

Cancellation requests must be made via eBay Messages. If an order has shipped, we cannot guarantee it can be canceled. If an order has shipped and is en route, it then becomes a return and must follow our Return Policy.

SHIPPING

GENERAL SHIPPING POLICY

LNY offers Free Standard Ground Shipping on all purchases. Items are shipped via FedEx / UPS in the 48 Contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).

If you ordered two or more items, you may receive them in multiple boxes on different days because of varying item availability and shipping locations.

Shipment times are estimated by the carrier and shipments during the winter holiday season, and cases of extreme weather, may exceed the mentioned shipment times. Shipment time is the expected time frame from when a package leaves the warehouse and enters the carrier's service, to when it arrives at the customer's shipping address.

Expected Lead Time (the time from when an order is placed to when an item is given to the shipment carrier) varies by product. Please read the Product's Details for further information.

CHANGE OF ADDRESS

Once an order has been placed, we are unable to change the delivery address. Please ensure you provide the best possible delivery address at the time of purchase, keeping delivery time frames in mind. If an order has shipped and is en route, it then becomes a return and must follow our Return Policy.

EXPEDITED SHIPPING

At this time, we do not offer expedited shipping as an option at checkout.

DELAYED DELIVERY/HOLDING ORDERS

Since all items ship directly from the Manufacturer, we cannot hold orders until a later date for delivery.

In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery, or delay placing the order until you will be available to receive your package. Orders will be subject to cancellation.

ORDER CONFIRMATION

Shortly after placing your order, you will receive an email from eBay confirming that we've received your order. You'll receive a second email once your order has shipped. (You'll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments).

REFUSED DELIVERY

Do not refuse delivery for products that are not damaged. If at the time of delivery the product itself appears to be significantly damaged, then the order may be refused.

Refusal of a product is not considered a return and customers are responsible for all costs of a refused delivery for an undamaged product. Credit is not guaranteed.

RETURNS

At LNY, we offer Free Returns on all New items over $50.* If you are unhappy with your purchase, please start a return from your eBay account. Explain in as much detail as possible why you are returning the item(s). Returns must be requested within 30 days of delivery.

General and Defective returns are accepted for New items fulfilled by LNY.* A pre-paid return shipping label will be provided. 

Returns for items under $50 - the Buyer is responsible for all return shipping fees.

• In some instances, you will be able to purchase a return label from eBay or you will need to ship the item with a carrier of your choice.
• To avoid delays in issuing credit and to confirm the item(s) have been returned, please provide the return tracking information in your return request.
• If return tracking information is not provided and the item is not received, lost or damaged during transit the buyer will be held responsible.

Closeout and Open Box items may only be returned if found to be defective or damaged upon delivery. A pre-paid return shipping label will be provided in these instances.

Returns must be pre-authorized. Returns made without an RMA will not be accepted. Please check your eBay messages for your Pre-Paid Return Label with your RMA number.

*Excludes Closeout and Open Box items. These items state Non-Returnable in the eBay Return Section.

QUALIFICATIONS FOR RETURN

• Must be uninstalled 
• No cut, clipped or stripped wires.
• In new condition.
• In original manufacturer's packaging.
• No writing on original packaging.
• Must include all papers, parts, and associated pieces.
• Must not be a Clearance/Closeout or Open Box item.

If an item is received NOT in new condition, the buyer will be subject to a Partial Refund (see Returns). Items must not be modified, installed or used in any way. 

HOW TO SET UP A RETURN

Setting up a return request online is quick and easy.

1. Login to your eBay Account and access your orders. Select "Return This Item" to start the return process.
2. You'll receive an email with an approved RGA number and prepaid return shipping label, or denial, within 24 business hours. Reasons or additional instructions will be provided with any denials.
3. All items must be returned with the return label provided.

RETURN PROCESSING

Once a package is returned, please allow two business days for processing.

DAMAGED ITEMS

In the event an item is damaged in transit, we will do everything we can to resolve the problem immediately. When items are shipped by FedEx or UPS, we must file a claim within 48 hours of delivery. Lost package or damage claims can take up to five business days for a resolution.

Upon inspection, please notify us via the eBay Messages noting what was damaged and providing photos, so that we can assist you immediately and expedite a new item.

Please Note: Photos are required to process damage claims and we may be unable to process your request without photos.

In the event of a Manufacturer Defect, please notify us via eBay Messages with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced or get the correct parts.

REFUNDS

• Refunds will be issued upon inspection of the returned item within two business days of delivery (when tracking shows delivered).
• All returns must be in New Condition (see Returns) or will be subject to eBay's Partial Refund Policy.
• Refunds will be credited to the original purchasing PayPal account.

PRIVACY POLICY

Lighting New York does not sell or lend customer information to third parties.

OUR GUARANTEE

Lighting New York guarantees all products against all defects for 30 days. If you receive a defective item, we will pay all return shipping on the item and ship you a replacement part(s), or an identical replacement, at no extra charge.

CUSTOMER CARE

If you would like to contact us for any reason, please use the eBay Buyer/Seller Message System or send us a message.

Customer Care Hours: Monday - Friday 8am to 4:30pm EST

Lighting New York observes the following holidays and will be closed:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

ORDER STATUS

Check your order status via My eBay.