About Us
Thank you for visiting the AutoCool.
We are an auto parts retail company that is based in Guangzhou, CN.
Our company offers various kinds of high quality aftermarket auto parts including Exterior parts, Interior Parts and Performance parts, please buy from us!
We have a complete and professional team from product development to after-sales service.We will always try our best to help you.Please feel free to contact us.
Payment
1.We accept Payoneer、PayPal、Mastercard、VISA、Google Pay 、American Express etc.
2.All major credit cards are accepted through secure payment processor.
3.Payment must be received within 7 business days of auction closing.
4.We ship to your eBay address. Please make sure your eBay address is correct before you pay.
Shipping
Product will be shipped within 1-2 business days after full payment is received and verified.
All domestic orders will be shipped via USPS, UPS or FedEx from our US warehouse and usually arrives to your door in about 3-5 business days. Delivery time depends on destination and other factors.
We ship the package to your shipping address in eBay instead of the one in PayPal. Please tell us your shipping address if it is different from the one in eBay.
The tracking number will be given for the customer to check the shipping status online (registered or faster service only).
Terms
Product will be shipped within 1-2 business days after full payment is received and verified.
All domestic orders will be shipped via USPS, UPS or FedEx from our US warehouse and usually arrives to your door in about 3-5 business days. Delivery time depends on destination and other factors.
We ship the package to your shipping address in eBay instead of the one in PayPal. Please tell us your shipping address if it is different from the one in eBay.
The tracking number will be given for the customer to check the shipping status online (registered or faster service only).
We are not responsible for any wrong or undeliverable addresses. Please verify and update your shipping address on eBay during checkout.
We have many warehouses in U.S. when we receive your order, we will choose the nearest warehouse with you and send the item to you.
Please don't worry, we will offer the best service to you ,and if you haver any request, please don't hesitate to contact us via Ebay Message.
Returns
We hope that you will be pleased with your order. However, in the event that your order is not suitable, we are happy to accept returns for a refund (excluding postage) or an exchange with 30 days of purchase.
It is very important that you include a note with your eBay ID, name, reason for returning and return requirements.
In the event of a return, the customer is responsible for postage costs. It is highly unlikely that a product may be faulty, however in the case returning postage will be refunded on arrival.
Exchange and Refund Process
Returns are handled on a daily basis therefore your exchange or refund will be posted on the day that your return arrives. Exchanges will be posted to the address associated with the original order (unless otherwise stated) and refunds will be issued to the original payment method only.
PLEASE NOTE: All products that have been used or original packaging is incomplete will be charged 25% restock fee!
Contact Us
Our Duty Time |
China Time | USA(pacific time) |
| Start | End |
| Start |
| End |
Monday | AM 9:00 | PM 18:00 | Sunday | PM 17:00 | Monday | AM 2:00 |
Tuesday | AM 9:00 | PM 18:00 | Monday | PM 17:00 | Tuesday | AM 2:00 |
Wednesday | AM 9:00 | PM 18:00 | Tuesday | PM 17:00 | Wednesday | AM 2:00 |
Thursday | AM 9:00 | PM 18:00 | Wednesday | PM 17:00 | Thursday | AM 2:00 |
Friday | AM 9:00 | PM 18:00 | Thursday | PM 17:00 | Friday | AM 2:00 |
Saturday | Out of Duty | Friday |
| Saturday |
|
Sunday | Out of Duty | Saturday |
| Sunday |
|
During the duty time ,we can give you a quick respond.
If we are out of work, please kindly be patient and considerable to give us a little more time, thanks for your understanding!
