Q: What devices does eufy Smart Display support?
The eufy Smart Display E10 supports most eufy outdoor cameras, indoor cameras, video doorbells, and smart locks. For a detailed list, please refer to the User Guide (PDF) in the "Product guides and documents" section below.
Q: Is eufy Smart Display E10 compatible with third-party devices?
eufy Smart Display E10 currently does not support compatibility with third-party devices and only allows control and management of
eufy Security products.
Q: Why does eufy Smart Display E10 need to support local storage expansion?
eufy Smart Display E10 proactively backs up event videos and playback recordings from the internal storage of
the HomeBase or cameras to local storage, enabling ultra-fast playback of historical videos.
Q: Can Smart Display E10 be managed on the eufy app?
It's not currently supported. Future software updates will add support through the eufy app.
Q: Are the wall-mount bracket and the charging dock included?
Yes.
Q: Is HomeBase 3 compatible with other eufy Security products?
HomeBase 3 works with eufyCam models, eufy Battery Doorbells, eufy Sensors, Indoor Cam, Outdoor Cam and Floodlight Cam 2K Pro. SoloCam and other Floodlight models will be compatible in late August.
Q: What kind of hard drive can I use to expand the storage of HomeBase 3?
Any 5V 2.5" storage drive (HDD or SSD) with a SATA interface.
Note: 12V storage drives are not supported.
Q: Does Homebase 3 support 24/7 recording?
Only compatible eufy wired IndoorCam and OutdoorCam connected to Homebase 3 support 24/7 recording.
Q: What are the two USB ports on the back of HomeBase used for?
They have three functions:
1. To charge your camera. The USB 1 port (blue) is recommended for quick charging.
2. To use a USB flash drive for video backup.
3. To allow function expansions in the future.
Q: Why doesn't the hard drive work?
1.Slow to read the data. Wait 2 minutes after installing hard drive to turn on HomeBase 3
2.Read certain data formats only. Hard drive need to be formatted by HomeBase 3 first
3.If hard drive is old, too hot, it could be un-readable