All items are shipped from the United States within 3 business days (Monday to Friday, excluding holidays).

• USA Shipping: Usually 2 to 10 business days via USPS. Every order includes tracking, and there are no extra handling fees.
• International Shipping: All international orders are shipped through the eBay Global Shipping Program. eBay selects the international carrier and handles export and customs processing.
• Estimated Delivery Times:
  • United States: usually 2 to 10 business days.
  • International: usually 6 to 30 business days, depending on local customs clearance.
• If your parcel does not arrive after 30 days, please contact us before leaving neutral or negative feedback. We will check the shipping status and work with you on a solution.
• Express services such as EMS, UPS, FedEx, or DHL can be arranged for an additional fee. Please contact us if you need a faster shipping option.

• Please make sure the shipping address in your payment method is correct. If you need us to ship to a different address, please leave a note with your order.
• Buyers are responsible for any customs duties, taxes, or import fees required by their country.

We are IFiDEA on eBay, a local U.S. company based in California, focusing on designer toys and anime collectible statues.

Our warehouse is also located in the United States. This gives you several benefits:

• Reduced risk of damage compared with long overseas shipping routes.
• Lower domestic shipping costs for most U.S. buyers.
• Returns are processed at our California warehouse, which saves both time and money.
• Faster handling of returns and refunds after the item is received back.
• Easy communication in the U.S. time zone and quick responses to messages.
• No customs duty or import tariff for domestic U.S. shipments.

We aim to provide reasonable prices on collectible items and top level service. We hope you will be satisfied with every order.

Feedback

1. Please add IFiDEA-USA to your favorite sellers list. We always work to maintain high product quality, fair pricing, excellent customer service, and a solid reputation.
2. If you are happy with your purchase, we would be grateful if you could leave POSITIVE feedback with all 5 STARS in the Detailed Seller Ratings.
3. If there is any issue that makes you hesitate to leave 5 stars, please contact us first. We will do our best to resolve the problem and earn your satisfaction.

Contact Us

• Working hours: Monday to Saturday, 9:00 A.M to 6:00 P.M (PDT).
• Please contact us using the eBay “Contact Seller” link. We usually reply within 24 hours on business days.
• If you do not see our reply, please kindly resend your message in case of email or system issues.
• If you are considering neutral or negative feedback, please contact us first so we can help.

The information below applies to pre-order listings. For in-stock items, this section is for reference only.

1. Please make sure you are comfortable with the waiting time before placing a pre-order.
2. The ETA (estimated time of arrival) for pre-order items is subject to change. Release dates may be delayed by the manufacturer or by shipping schedules. In rare cases, an order can be canceled by the manufacturer. If that happens, we will issue a full refund.
3. Product information, release date, and estimated handling time are listed on the item page when available.
4. Once we place and pay the order with the manufacturer, cancellations are usually not allowed. There may be production and material costs, and a cancellation fee or forfeiture of payment may be required.
5. To pre-order, simply purchase the item and complete payment (either deposit or full amount) through the normal checkout process to secure your copy.
6. Once payment is completed, a confirmation email will be sent to you.
7. Some products may take longer than expected to produce. In some cases, the manufacturer might reduce or cancel our allocation. If we cannot supply your pre-order due to manufacturer issues, we will provide a 100 percent refund.
8. If you have any questions about a pre-order, please contact us. We will be happy to explain the current status.
9. When the item arrives in the United States and is ready to ship, we will process your order and send the tracking number through eBay.
10. Listing images are often prototype or sample photos. The final product may look slightly different based on the manufacturer’s final decisions.

General Item Condition

• All items are brand new and in their original boxes unless otherwise noted.
• All items are guaranteed to be original and authentic products.
• The final product may differ slightly from the original pictures if the manufacturer adjusts the design before final production.
• Box Condition Notice: We cannot promise a perfect mint box. Figures are mass produced and shipped in bulk cartons, so minor creases, dents, or scuffs on the outer packaging can occur. This is considered normal for collectible products.

Terms Of Sales (Return & Refund)

1. If an item is defective on arrival, please contact us within 7 days of receipt and return it within 14 days. The return must include all original packaging and a note with the eBay item number and a brief description of the issue. If you change your mind and want to cancel or return a shipped item, the actual shipping cost and a restocking fee may apply.
2. The buyer is responsible for return shipping charges unless otherwise agreed.
3. We aim for 100 percent satisfaction. If the item is not as described for any reason, please contact us and we will work with you to provide a fair partial or full refund.