Welcome to JanisRamone. We are a fashion retailer who have been established for over 40 years and now have an online store specialising in high street fashion inspired by celebrities and catwalks from all around the world.

Our user-friendly store provides up to the minute woman’s fashion trends and celebrity-inspired styles along with a fast delivery service. Our buyers always keep an eye open for bargains so YOU can buy with confidence knowing you are getting rock bottom prices.

We are confident that we can inspire shoppers with new concepts to their shopping experience; as it is given that fashion is an integral part of any women’s life. In light of this, our primary concept is to create a modern fashion and lifestyle website, in the hope that many more will follow us here at JanisRamone.

Delivery, Returns and Exchanges

EXCHANGES
We are happy to exchange the product for a different size, colour or product within 14 days of the payment date as long as the product is not worn/used; with all tags attached. We will request an additional postage cost to send out your exchange and this will be the same amount as the original postage amount charged, the cost of returning the item to us is your responsibility.

RETURNS
If in the event you wish to return an item to us please do so within 14 days of receipt as long as the product is not used/worn with all tags attached.
Please send a message to our eBay account telling us you wish to return an item, we will then send you a message with all the information you need.
All items must be returned to us in the original condition with original packaging, suitable for re–sale.
 
Once we receive your items back we will refund EXCLUDING the original delivery charge. The cost of returning an item to us is your responsibility. Your refund will be processed within 72hrs from the delivery of the item. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund and we will return the parcel to you at your own expense
 
We do advise you to send your parcel to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please always check that the parcel has been delivered to us through the online track and trace service provided by the postal service, before you ring customer services as the parcel is your responsibility until it is delivered to us. Please note the postage certificate is not a proof that the item was delivered to us.
 
Under the UK distance selling regulations, you as a customer have 7 working days from the day you receive your items to cancel the contract for your order with us. To do this you MUST inform us in writing. (Please refer to our return address above). For the contract to be cancelled you MUST return ALL items in your order in their original packaging and suitable for re-sale. These items must not be worn or used in any way. Using our online returns form is NOT considered a cancellation of your order. This must be in writing to our returns address for the purposes of your statutory rights to cancel the contract. The cost of returning an item to us under the 7 Days Cooling Off Period is your responsibility.
 
INCORRECT, DAMAGED OR FAULTY ITEMS
Once you receive your order if any of the items are incorrect, damaged or faulty, please fill in the returns form online and post the item back to us in case you wish to receive a full refund. You have 14 days from receipt of a faulty / incorrect item to do this. We advise you to use a tracking delivery service. We will refund you the cost of this; you must however send your postage receipt inside the package as proof of cost so we can refund you. Please take a note of the tracking number or obtain a duplicate receipt BEFORE you send the parcel to us so you can track your parcel, as we can ONLY refund you once we receive the original items back. In case you want to receive a replacement item please let us know via e mail and we will dispatch a replacement item to you along with a prepaid return envelope in order for you to return faulty or incorrect item. In such case please make sure to put your details inside the envelope so we know the parcel is from you.

EXCHANGES

We are happy to exchange the product for a different size, colour or product within 14 days of the payment date as long as the product is not worn/used; with all tags attached. We will request an additional postage cost to send out your exchange and this will be the same amount as the original postage amount charged, the cost of returning the item to us is your responsibility.

RETURNS

If in the event you wish to return an item to us please do so within 14 days of receipt as long as the product is not used/worn with all tags attached. Please send a message to our eBay account telling us you wish to return an item, we will then send you a message with all the information you need. All items must be returned to us in the original condition with original packaging, suitable for re –sale.

Once we receive your items back we will refund EXCLUDING the original delivery charge. The cost of returning an item to us is your responsibility. Your refund will be processed within 72hrs from the delivery of the item. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund and we will return the parcel to you at your own expense.

We do advise you to send your parcel to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please always check that the parcel has been delivered to us through the online track and trace service provided by the postal service, before you ring customer services as the parcel is your responsibility until it is delivered to us. Please note the postage certificate is not a proof that the item was delivered to us.

Under the UK distance selling regulations, you as a customer have 7 working days from the day you receive your items to cancel the contract for your order with us. To do this you MUST inform us in writing. (Please refer to our return address above). For the contract to be cancelled you MUST return ALL items in your order in their original packaging and suitable for re-sale. These items must not be worn or used in any way. Using our online returns form is NOT considered a cancellation of your order. This must be in writing to our returns address for the purposes of your statutory rights to cancel the contract. The cost of returning an item to us under the 7 Days Cooling Off Period is your responsibility.

INCORRECT, DAMAGED OR FAULTY ITEMS

Once you receive your order if any of the items are incorrect, damaged or faulty, please fill in the returns form online and post the item back to us in case you wish to receive a full refund. You have 14 days from receipt of a faulty / incorrect item to do this. We advise you to use a tracking delivery service. We will refund you the cost of this; you must however send your postage receipt inside the package as proof of cost so we can refund you. Please take a note of the tracking number or obtain a duplicate receipt BEFORE you send the parcel to us so you can track your parcel, as we can ONLY refund you once we receive the original items back. In case you want to receive a replacement item please let us know via e mail and we will dispatch a replacement item to you along with a prepaid return envelope in order for you to return faulty or incorrect item. In such case please make sure to put your details inside the envelope so we know the parcel is from you.