Buyers are requested to pay within three days of purchase. eBay will automatically open unpaid item cases if payment is not received within this period. The item will also be available for purchase to other buyers until payment is received.

Any customs duties, charges, local taxes, VAT, etc., are subject to local laws and vary from country to country. The payment of any eventual custom duties, charges, levies, and taxes will be at the buyer's expense. We do not have control over these charges. If a buyer refuses to pay these duties, charges, or taxes and does not accept the order, no refund will be issued.

Shipping is done via SPEED POST, SHIPROCKET, or similar shipping agencies, and delivery is expected within 7-11 business days after order processing. Tracking is provided. Please note: Jewelry items may take up to 7-10 business days for processing, which includes polishing, finishing, packaging, certification, and documentation.

We aim to settle all disputes amicably. Please do not open any dispute on eBay for dissatisfaction, non-receipt, or returns. We are available through the eBay messaging system and respond to most messages within a few hours. Customer satisfaction is our priority.

Items can be returned within 14 days of receiving the parcel. Please return the item in its original packaging. Buyers must ensure that the items are in good condition as per the eBay listing, as no claims for returns or refunds will be entertained thereafter. The returned item should be unused and in its original, undamaged condition. Buyers must send the item via a trackable shipping method. Shipping charges are non-refundable. Refunds are processed via PayPal and may take 5-7 days after receiving the returned product.

We always provide excellent feedback to our buyers and expect the same in return with 5-star ratings. In case of dissatisfaction, please contact us before leaving neutral or negative feedback. We will strive to resolve all issues to your satisfaction.

Refunds or claims by buyers are limited to the purchase value of the item. No additional claims will be entertained. Various laboratories may have different testing methods, and gemstone evaluations may differ among gemologists, appraisers, and jewelers. Therefore, we do not accept third-party lab certificates or opinions regarding our gemstones. By purchasing from us, you agree to our terms, conditions, and FAQ regarding jewelry sales.

saimjewels is passionate about providing the finest gemstones sourced from around the world. Whether you're a collector, a jewelry enthusiast, or looking for a meaningful gift, we offer a diverse selection of high-quality gemstones for every taste and occasion.

Thank you for choosing saimjewels for your gemstone and jewelry needs. We look forward to helping you find the perfect piece that will be cherished for a lifetime.