*
Returns:
We accept returns up to 30 days after purchase on 100% NEW, unopened items only. If you send any item back that has been opened or used, you will be assessed up to a 50% restocking fee.
WARRANTY and PRODUCT INFORMATION
Motor Details
Images represent the design and features of the Motor but may not represent the actual Kv/Turn. PLEASE READ the Title and Description for complete details of the motor you will be purchasing.
WARRANTY
-
Motors, Servos, and Speed Controllers (ESC) come with a 30-day warranty against manufacturer's defects.
-
The buyer is responsible for the return shipping costs. Please allow 2-4 weeks for a warranty service.
-
If the motor, servo, or speed controller (ESC) is deemed a warranty, it will be repaired or replaced with the same model or an equivalent replacement.
-
All warranties are only valid for the original purchaser.
For Electronics Warranty Claims, Please Email the following Details:
-
Pictures / Video of the issue
-
Vehicle installed in
-
Battery SPECS Volts/MAh
-
Gearing Pinion/Spur
-
Radio System TX/RX
Electronics:
Servos, Speed Controllers, and Electronics
are covered by a 30-day warranty against defects in materials and workmanship. This warranty is voided by evidence of alteration, modification, or human error.
-
Warranty does not cover any signs of abuse or overuse of the voltage input.
-
Please note that speed controllers and other electronic products are NOT Waterproof or Reverse Polarity Protected unless stated in the product details, and as such, this is NOT Covered Under Warranty.
-
Changing or modifying
receiver wires and plugs, battery, motor, servos, speed controllers, or any product with such connectors
voids the manufacturer's warranty.
Motors:
-
Brushless Motor sensor board deviation, rotor asymmetry, and Gauss reading variances, as well as Kv readings, are not covered or guaranteed under warranty.
-
Sensor Boards are considered a wear item just like motor bearings.
-
Rotor abuse, i.e., a snapped shaft, delamination, or cracking, is not covered under warranty.
Batteries:
Surpass USA allows Authorized Dealers to handle battery warranties directly.
Customer must include Photos of the battery with a Warranty Claim:
-
Top
-
Bottom
-
Side
-
Battery Connected to Charger, showing the battery and Charger Screen with Battery total voltage and individual cell voltages.
Batteries come with
a 45-day warranty
against manufacturing defects, from the date of purchase.
-
Warranty covers dead cells or cells with voltage charge errors.
-
Warranty does not cover puffed or swollen battery packs unless they are new and defective right out of the box. Puffed Batteries are due to user error.
-
Warranty is void if the battery has been modified in any way, including changing the original connector.
-
Surpass USA reverses the right to modify these rules.
*
User assumes all responsibility when charging/discharging batteries and the use of a LiPo Heater.
Fans:
Rocket-RC and Team Zombie Fans
are guaranteed to work out of the package. Due to the nature of the Hobby and the abuse that these fans takes in the car and/or truck that they are installed in, there is no implied or extended manufacturer's warranty beyond that it works out of the package. Once the package is open, the buyer must notify us immediately if there is an issue. Cutting or modifying the plug/wire or fan immediately voids the warranty
Hobby Details
Products come with a 30-day manufacturer's warranty. This warranty covers the product only against manufacturing defects and not the product it is used in and or used with.
Attention:
Surpass Hobby USA is an Authorized Importer of Surpass Hobby Products. We are more than happy to try and help you with technical support and questions. But we are only authorized to warranty and service products that were purchased from us either on our Website or our eBay Store SURPASSHOBBYUSA.
If your product was not purchased from us, you will need to reach out to the dealer or shop you purchased the item from for detailed product support and warranty assistance.
Appare
l
Products:
Hats and T-shirts are non-returnable / non-refundable, but can be exchanged for the correct size. The item must be in 100% New Condition as it was shipped to you. If the item has been worn or washed, no exchange will be permitted. Please see the sizing chart in the product details before making a purchase.