International Shipping (If Available):

FiTech uses the Ebay Global Shipping Program.  Your order will be shipped to an Ebay freight forwarding warehouse in the United States. At this point, Ebay then takes control and assumes all responsibility of the shipment. Ebay will generate a new tracking # and forward the shipment to your destination.  If your order has been refused and is shipping back, it is shipping back to Ebay, not us. Our obligation for international orders is to get your order to the International Ebay warehouse and Ebay assumes all responsibility for the shipment

 Leaving Feedback:

We leave positive feedback for every purchase as soon as the item is payed for. We hope that once you receive your item that you return Positive Feedback for us as well.

We want you to be happy with your purchase! 

If you receive an order and it does not meet your expectations, please allow us the opportunity to fix the problem before leaving negative feedback or rating us. We will do everything in our power to satisfy your expectations. Contact us via the Ebay Message Center.  Messages are answered within 24 business hours.

Shipping Information:

Most items ship from our warehouse within 1-3 business days after your payment is received. Special Order Items may take Longer. You will receive an email with tracking information once your order has shipped.

Returns:

FiTech offers a 30 day return on all items listed on Ebay. Returns will not be accepted on items that have been modified, painted, abused, damaged or special order items. All return requests must go through eBay. Original shipping charges are non-refundable.  

Warranty Information

LIMITED WARRANTY

·        a

What Is Covered: This warranty is limited to repair or replacement (at our discretion) of any FiTech part that fails because of a defect in workmanship or materials. Implied warranty: Any warranties implied by law are limited to the duration of this warranty, (except in those states where prohibited by law).

·        b

Whom We Cover: All FiTech warranties apply to the original purchasing consumer on items purchased from an authorized dealer/reseller. Warranties are not transferable.

·        c

What We Do Not Cover

o   Failure of a product due to misapplication, improper installation or maintenance, misuse, abuse, unauthorized repairs, accidents, or modifications to the original design.

·        d

What We Do Not Cover (Continued)

o   Removal or replacement costs.

o   Shipping costs.

o   Damage during shipping. 

o   Damage to related components.

o   Costs incurred due to downtime of a vehicle.

o   Vehicle transport or storage costs. 

Warranty Service Procedure

·        In the event, a problem develops with one of our products, contact our tech support department. It may be determined that the product will have to be returned for inspection and/or repair. A Return Merchandise Authorization (RMA) number will be assigned to you. This number must be on the box shipped back to FiTech Warranty. Any packaged received without an authorized RMA number and without the number written on the box will be rejected and sent back at shipper's expense.

·        The product must be returned via freight prepaid. It must be accompanied by a clear description of what the problem is with the product.

·        If the product is determined to be defective within the warranty period, FiTech will repair, replace, or issue a credit to the original consumer at our discretion. Any repaired or replaced product will be returned to the sender via prepaid FedEx or other ground carriers.

There is no warranty on the following:

·        Any product used in marine applications unless specifically stated for marine usage.

·        Any parts subject to excessive wear or extreme environments.

·        Any product that has been physically altered improperly installed or improperly maintained.

·        Any product used in improper applications.

Thank you for shopping with FiTech Fuel Injection