- All products will be checked carefully and packed in good condition before shipping.
- Item will be shipped within 3 business day after the payment has been received. -- If you buy more than 3 items and your shipping address is in PUERTO RICO, Please kindly request the total invoice before making the payment or we may ask extra payment before sending your order. Because USPS charge more shipping fees for boxes to Puerto Rico.
| Shipping Service | Delivery Time | Delivery Weight Range |
| First Class | 3-7 Business Days | <1lbs |
| Priority Mail | 2-5 Business Days | 1lbs<*<4lbs |
| Fedex Ground | 3-7 Business Days | >4lbs |
- We gladly accept payment methods eBay approved.
- Please make sure to submit the eBay item number with your payment. If you have any special requirements or requests, please contact via eBay message.
- 30-day money-back guarantee for any reason.
For 30 days after the date of purchase, return your undamaged eufy product and receive a full refund for ANY reason. - 12-24
months warranty for quality-related issues(see
as description).
- For purchases under warranty, we take care of all quality-related issues with a REPLACEMENT. Reminder: Be sure to use your product as directed.
- Free user support
Not sure how to get your eufy product to work properly, Contact our world-class, friendly support team for quick solutions. - Limitations
- Our returns and exchange service is limited to all purchases made from eufy_official_store. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of eufy products is prohibited.)
- Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. Alternatively, we can offer a 50% refund of the item's purchase price without the need to return.
- If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
- Friendly reminder
-
When contacting us for help, be sure to have your eufy product handy for
troubleshooting!
In the event our exchange policy changes, we'll be sure to update this page. - Contact us
Email: send us message via eBay
- Traditional accessories market has been all about price. That is, cheaper, cheaper and even cheaper...
- At Anker we take a different approach to the market. We do not play the cheapest game. Instead, we partner with top-notch manufacturers, use best parts, perform stringent quality control, all to deliver real long-lasting products to our customers, while still at a great price.
- On top of the high quality, we also stand behind our products to provide great service. Our products may fail 1 in 1000, but our service will not. All together, we strive to provide the best products and an amazing online shopping experience to every customer.
- Please notice that our guaranteed warranty is valid only for the products purchased through our authorized reseller. Any products sold by eufy could get our promised service:
- 30-Day Money-Back Guarantee for Any Reason.
- We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including return shipping costs.