How much is the minimum order value?
There is no minimum purchase order value.
How much are the delivery costs?
We offer the following shipping options:
-If the order amount is below £40, shipping costs are £3.95.
-If the order amount is above £40, there is no shipping cost applied.
-Express shipping for £5.95 if order is below £50.
How long will the delivery take?
We aim to dispatch all orders received by 14:00 on the same working day. The standard delivery time generally will be 3 - 5 working days. You can get your styles even faster by using express delivery. We aim to deliver express deliveries on the next working day following dispatch.
What needs to be considered for Express Shipments?
Express orders are delivered from Monday to Friday, excluding public holidays.
Has my order been received?
You will receive a confirmation email after completing your order.
Can I cancel my order?
Unfortunately, we are unable to cancel any orders.
Once your order arrives, you can return the parcel to receive a full refund.
Please request a return via your eBay account and use the supplied return label included with your order to return your order. All return costs are chargeable. If there is no returns label supplied or it got damaged please contact our customer service via eBay messaging system.
How will I know when my order has been sent out?
When your order has been shipped you will receieve a notification of dispatch in the form of a shipping confirmation from eBay. This confirmation will contain a tracking number which can be used to monitor the status of your package.
What happens if I am not at home when the package is delivered?
Evri will attempt to deliver your package 3 times. If the 3rd delivery attempt is unsuccessful, the parcel will then be returned to the sender.
Can I exchange an item?
Unfortunately, the direct exchange of products is not avaliable at the moment. However, you can return an item and purchase the desired item in it's place.
I don't want to keep the purchased item. How long do I have to return it?
We offer free returns following the below return method up to 30 days after delivery.
What's the difference between the voluntary right to return items and the right of withdrawal?
The right of withdrawal is a statutory right granted to consumers and provides for a period of 14 days to withdraw from the contract by unequivocal statement. The voluntary right of return is an extra service of PUMA. We offer you a period of up to 30 days from delivery to view the purchased product and decide whether it satisfies your expectations. If you decide that you don't want to keep the item, you can cancel the contract by sending the item back - no need for further declaration needed. Your statutory rights, and particularly your right of withdrawal, remain unaffected by this voluntary right to return purchased items.
I have returned an item, now how do I get my money back?
Once we have received the goods, you will be reimbursed within 14 days of us receiving the goods and conducting our quality checks. The value of the returned merchandise will be credited to your eBay account and transferred via the original payment method.
Can I return something that was not ordered from the PUMA UK eBay Shop?
Please understand that we are only able to accept items purchased in our PUMA UK eBay Shop.
I would like to return a damaged, faulty or incorrect item, how do I do this?
The legal guarantee of conformity for goods applies to our goods. If an item purchased in the PUMA UK eBay Shop does not meet PUMA quality standards, you are entitled to make a claim within the legally applicable guarantee period. This also applies to items that have been reduced in price.
Please note that faulty merchandise should not be returned using the standard returns process. Please contact our customer service to generate a new slip to send us the faulty merchandise. Claims can only be accepted for items purchased in the PUMA UK eBay Shop.
Can I order an item that I cannot find in the PUMA UK eBay Shop?
Unfortunately, this is not possible.
Which countries does the PUMA Online Shop deliver to?
We currently onlly ship to the following countries:
United Kingdom (except Channel Islands, Isle of Man, Orkney Island, Hebrides and Shetland Islands.)
