Your order will start processing 24 hours after you place it. This is a time we leave for any changed you’d like to make. A couple of days later, our master swordsmith starts to forge your sword’s blade. About a week later, our togishi (blade polisher and sharpener) takes charge to finish the blade.
It’s then time to assemble the sword. For most custom swords (in 85% of cases) we have blades, fittings, and other components ready to go. In these cases, the full assembly of the sword takes from one to two weeks. For more complex swords (in 15% of cases), it can take us around three-four weeks, up to at most six to have it assembled.
Once the sword is ready and assembled, we take its pictures. We always do many angles to make sure everything is exactly as you ordered.
We send you these pictures by email. Your custom katana isn’t shipped until we get your full approval for the sword’s looks. There are big-size pictures taken from the front, from the side, and the top… And also close-ups of most angles.
3. We ship your custom-made katana
Once you approve the pictures, we send your sword by either our Expedited or our Express Service. This ensures speedy delivery times.
Please note that you can have an import tax to pay depending on your location. You must take into account since we cannot pay it for you and is not our responsibility. In most cases, it ranges from 10 to 40$ depending on your country and the price of your sword.
| Handling |
Before starting to process your order, we always wait 24 hours in case you’d like to change something to it – a component to your custom sword, add or remove a product, shipping address, etc. For most swords parts excepts scabbards and bare blades, handling before shipment takes from 4 to 7 business days. | ||
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| Shipping |
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| Returns and Refunds |
We accept returns up to 30 days after the reception of your package If there’s any problem at all with your products, we will make it right. These are our terms for the returns: If any product has fabrication defects or has other unpardonable problems, we offer you a refund or replacement upon a proof with a picture. If it’s a mistake on our end, and your product is damaged or has defects, we pay the return shipping. If you simply don’t like it and want to return it, you pay the shipping. Another small way of highlighting our superior customer service. |