Dear Valued Customers,

We sincerely apologize for the recent system errors.

Our newly developed system accidentally relisted items that had already been sold either locally or internationally on eBay. As a result of this mistake, a handful of user orders were unfortunately canceled immediately. We deeply regret the confusion and inconvenience this may have caused. This is the first time such an error has occurred in our 23 years of selling on eBay.

For those whose orders were canceled, we would like to offer free shipping on your next order as a token of our apology. As of today, April 21, 2025, our system has been fully restored and is operating normally. We are now in the process of relisting over 10,000 items available in our inventory.

Thank you very much for your understanding and continued support.

Best wishes,
TokyoExpress Team

We dispatch via DHL/FedEx/EMS with a tracking number provided, ensuring reliable delivery. You can monitor the delivery status continuously.

Shipping is available only to addresses registered on eBay. To ship to a different address, please update your address on eBay before placing your order.

We ship items from Monday to Friday. Shipping is unavailable on weekends and Japanese national holidays.

Orders typically ship within 5 business days.

Every item we send out is carefully examined and well-packed to ensure its quality. However, items may still be damaged in transit.

If your item is damaged or malfunctioning, please contact us as soon as possible.

We accept returns for damaged and DOA (Dead on Arrival) items for a refund within 7 days of delivery. Unfortunately, claims made after 7 days will not be accepted.

Please contact us within 7 days if you need to submit a claim.

In compliance with Japan, US, and International government regulations, we do not under-declare merchandise values or mark items as "gifts."

Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please consult your local customs office to determine any additional costs prior to bidding or buying.

Thank you for your understanding and cooperation.

Established in 2003 in Canada, we have built a legacy of trust and excellence in the golf community. Since 2010, operating from California under the name JDMGolfShop, we specialized in high-quality used products. JDM stands for Japan Domestic Golf, reflecting our unwavering dedication to offering the finest products manufactured in Japan for the domestic market—many of which are exclusive to Japan. In 2023, we partnered with our long-time Tokyo shops to form TokyoExpress which brings the most popular Japanese made products to the world.

Our Commitment to Excellence:

• Authenticity Guaranteed: We provide only genuine, authentic products, each selected with strict quality standards.
• No Compromise on Quality: We do not sell products made in China; we specialize in Japan-made premium items.
• Proven Track Record: With over 85,000 sets sold, we have earned a reputation for reliability and excellence.

Our Offerings:

• Used Products: Since 2010, we have been your trusted source for high-quality used products.
• New Products: In 2024, we expanded to offer brand-new Made-in-Japan products shipped directly from Tokyo.

Why Choose Us:

• Fast Shipping: Fast FedEx Air Shipping ensures prompt, secure delivery.
• Competitive Pricing: Excellent value for top-quality products.
• Exceptional Customer Service: Inspired by Japanese service standards, we ensure a smooth purchasing experience.

At Tokyo Express, we are dedicated to delivering the best products and supporting golfers worldwide. Thank you for choosing us as your trusted source for premium Japan-made equipment.