a) Where you have already received the goods and If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) following our returns authorisation procedure, by contacting RingMaster by email or phone, We will provide you with a returns authorisation along with details on how and where to send your item. Wrap the item securely and post it back to us. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and if this results in damage or deterioration, we will charge you for the reduction in value.
b) Test of returned items: We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. We advise you to check the item and its instructions carefully before returning it. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities once you have purchased a product from us.
c) In an event where you have changed your mind about the purchase and want to return the item after it has been dispatched to you, where the item is as described, as shown in pictures and was delivered to you without any faults, partial refund will be issued, i.e deducting the delivery & admin charges after we have received the item in original package and good condition.
Refunds:
a) We will refund to your original payments method, which you used to place the order once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation.
b) You will be liable for any charges incurred in returning the goods to RingMaster or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
c) In an event where you have changed your mind about the purchase and want to return the item after it has been dispatched to you, where the item is as described, as shown in pictures and was delivered to you without any faults, partial refund will be issued, i.e deducting the delivery & admin charges after we have received the item in original package and original condition.
Damaged, Defective, Incorrectly sent Items:
a) In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, RingMaster shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting RingMaster by email or phone. Please notify RingMaster of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. THIS WILL NOT AFFECT YOUR STATUTORY RIGHTS.
b) Multi-buy items: Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.