We
are happy to enclose a COA (Certificate of Authenticity). Some words of caution about COA’s: Do not let
them become a substitute for learning about the fossils. We have been working
with fossils for many years, and we have seen hundreds of very nice-looking
COA’s, some that are wrong, mis-describing a specimen. In addition, the person
selling the item is often the one who writes the COA (potential conflict of
interest). Finally, a COA without a photo of the exact item described, tied to
that COA, is worthless, as it can later be placed next to any fish fossil. We suggest that instead of relying on a COA,
that people read and study the subject.
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IMPORTANT:
If you are not satisfied with your order, please contact us, and let us make it
right, before giving any feedback.
We want to make sure you are fairly treated by us always.
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We
cordially invite you to visit our store, and see items and fossils ranging from
budget to world-class.
You
will receive the exact item described and photographed, unless clearly stated
otherwise.
COMBINED
SHIPPING: If you are in the process of
buying multiple items from us, use the “Add to Cart” box, rather than buy them
separately. When you are ready to buy
all the items in the cart, ask for an invoice from the seller (us). We will calculate the best shipping price we
can give you for all the items together, and send you an invoice reflecting any
shipping savings to you. We will do our
best to combine purchases to save shipping costs. In some cases, that is easy,
in some cases, not so much. Our items
are of vastly different sizes and weights, but we do not use shipping as a
profit center.
We will ship this only to the United States. We are not responsible if the buyer reships it somewhere else, after receiving it from us. Our responsibility ends at the destination we ship it to. If you take it out of the United States, you are on your own.
Return Policy:
If you are not satisfied with your item, please contact us within 72
hours of receiving the item. We'll refund your purchase price, minus
shipping charges, upon safe return of the item in original condition (item
cannot be altered or damaged) within 30 days of buyer’s receipt of item.
Failure to contact us within 72 hours of receipt of item, voids this
offer. Buyer is responsible for all return shipping charges. Item
must arrive to us in same condition as buyer received it (check photos in
original description), or the return offer is voided.
Damage: If
your item arrives damaged, please contact us within 24 hours of receiving as we
will be happy to resolve any issue. Buyer must contact us within 24
hours of receipt of item to claim damage in shipping.
With
this type of specimen, a tiny amount of it may break off in shipping, but not
enough to alter the beauty of the piece. I wrap it very carefully in multiple
layers of wrap. If that is not acceptable to you, please do not order.
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