Zuca Lunchbox

Shipping is free within the continental United States (lower 48 states only). Rates include handling and insurance.

Domestic shipping

Lower 48 states: Free shipping, including handling and insurance.
Alaska, Hawaii, Puerto Rico, U.S. territories, APO & FPO: Additional shipping charges may apply, and some items cannot be shipped to these locations. Please consider using the Shipping and Payments tab with your ZIP code to confirm availability and view exact costs. Free shipping applies only to the Lower 48 states.

International shipping

All international orders are processed through eBays Global Shipping Program. Please see the Shipping tab for detailed costs and options.

Restrictions

Orders cannot be shipped to hotel addresses at this time.

We accept major credit cards and PayPal; however, American Express is not supported on this platform. All payments are securely processed through eBays managed payment system. Immediate PayPal payment is required for all Buy It Now purchases, while payments for Best Offers are due within 3 days. If you need special payment arrangements, please contact us via eBay messages.

 Please note that payments cannot be modified once an order is submitted or fulfilled, so any issues must be resolved beforehand. For payment-related questions or assistance, contact eBay customer support directly. 

We want you to be happy with your purchase. If you're not satisfied, you may return your item within 30 days of delivery. Please contact us via eBay messages or the returns link to obtain an RMA number.

For Domestic Purchases:

• If you wish to return an item, please contact us via eBay messages or the returns link to obtain a Returned Merchandise Authorization (RMA) number. This ensures proper handling of your return or replacement.
• To qualify for a full refund (less shipping expenses), the item must be in its original new condition, with all packaging, manuals, and paperwork intact and unaltered. Opened items are eligible for return but may be subject to a restocking fee.
• Customers are responsible for the shipping and handling costs incurred in sending the item. If your order included Free Shipping, the shipping expenses we paid on your behalf will be deducted from your refund. If an item is refused, the carrier charges for both ways will be deducted from your refund.
• All returns are subject to inspection. Items must be in brand new condition as described above. If not, the return may be deemed non-refundable or subject to a restocking fee of at least 15%. Missing accessories or signs of wear may result in higher restocking fees. For specific fee details, please contact us via eBay messages.
• Returns must be packed in an outer shipping carton (not just the original product box), with the RMA number clearly marked on the shipping label. Include a copy of your invoice and order number, and insure your return shipment with prepaid shipping. We do not accept COD shipments.
• Certain product categories are not eligible for return due to hygienic or sanitary reasons, as required by manufacturers. Consumable goods or items locked by manufacturers (such as Apple or HP) are not returnable.

Promotional Items:

• If you received a free item as part of a "Buy 1, Get 1 Free" promotion, the free item must be returned with your original return request to receive a full refund. If the free item is not returned, its value will be deducted from your refund amount.

Other Issues:

• For warranty claims, lost merchandise, transit issues, or order cancellations, please contact us via eBay messages. In the event of a price or description error, we will notify you promptly. There will be no obligation to proceed with the purchase, and any amount charged will be fully refunded.