Your order will be dispatched (after we receive your cleared payment), to the address given when placing the order (please verify your address in your eBay account settings before placing your order). In case of bank holidays, over the Christmas time or other high volume periods (for example Valentine's Day), please allow a few extra working days for dispatch and delivery. Order are usually dispatched from Monday to Friday.

Our items are shipped from Poland. For deliveries to Great Britain we cover all charges related to customs clearance. 

IMPORTANT
If you chose the wrong size/colour please inform us immediately but also submit a request to cancel your order via eBay. You will be refunded as soon as possible for your cancelled order. To buy the correct size/colour please place a new order. If you'd like to change the delivery address also contact us as soon as possible. Please note that once the order reaches a certain stage of fulfilment we won't be able to cancel the delivery or change the delivery address!

Please note that our working hours are 7 a.m. till 3 p.m. from Monday to Friday. 

Please refer to "Postage, returns & payments" section for information about:

• current dispatch time
• delivery options
• postage charges
• countries we deliver to
• estimated delivery time

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, inform us as son as possible about any problems with your order.

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

You shall send back the goods, without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. 

You may do it by starting a return via eBay. To do that find the item in "My eBay" under "Purchase History" and select "Return this item". 

For more information please see "Instructions for cancellation & Cancellation form" in the TERMS & CONDITIONS section below.

Returning your products to us

We offer free returns for UK/EU orders (a printer is necessary) - detailed instructions will be emailed to you after your return request has been processed.

Can I exchange?

In order to exchange an item you will also need to follow the standard return process (as described above).

• return the original item (please contact us before sending anything back)
• place and pay for the new order

Once we process your return you will be refunded. If you'd like to reduce the time necessary to receive a new product you can always reverse this process- place and pay for the new order and then return the original one to us.

General Terms and Conditions and Client Information & Information on Data Protection

Table of Contents

A. General Terms and Conditions and Client Information

1. Scope of Application
2. Conclusion of the Contract
3. Right to Cancel
4. Price and Delivery Costs
5. Shipment and Delivery Conditions
6. Liability for Defects
7. Special Conditions for the Processing of Goods According to Client's Specification
8. Law and Jurisdiction
9. Alternative dispute resolution

B. Information on Data Protection

1. Information on the Collection of Personal Data and Contact Details of the Controller
2. Contacting
3. Use of your Data for Sending Newsletters
4. Processing of Data for the Purpose of Order Handling
5. Rights of the Data Subject
6. Duration of Storage of Personal Data
7. Reference to the eBay Privacy Policy

A. General Terms and Conditions and Client Information

1) Scope of Application
1.1 These Terms and Conditions (hereinafter to as "GTC" of the company Kontri Ltd. (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a Consumer or a Trader (hereinafter referred to as "Client”) and the Seller related to all goods and/or services presented by the Seller on the eBay trading platform. The inclusion of the Client`s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 A consumer pursuant to these GTC is any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

2) Conclusion of the Contract
2.1 The product descriptions presented by the Seller on the eBay trading platform do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
2.2 The Client can place an order via the eBay trading platform. By completing his personal data and clicking the "submit order" in the final stage of the ordering procedure the Client's order is deemed to be a legally binding offer to buy the chosen amount of goods related to the goods displayed in the online shopping basket.
2.3 The Seller will send the Client an order confirmation by email containing all the details of the order. This confirmation is acceptance of the Client's order and results in a binding contract between the Seller and the Client.
2.4 The contract’s content will be stored by the Seller and will be sent to the Client in writing including these GTC and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the contract’s content will be stored by Ebay and can be found free of charge by the Client indicating the respective item number under www.ebay.uk, within 90 days after conclusion of the contract. If the client wants to find the product description site, he has to enter the respective item number in the search box of the eBay home page and has to click on the button "find”.
2.5 The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.
2.6 The English language is available for conclusion of the contract.

3) Right to Cancel
Consumers are entitled to the right of cancellation. Detailed information about the right of cancellation is provided in the Seller’s instructions on cancellation.

4) Price and Delivery Costs
4.1 Prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.
4.2 Payment can be made using one of the methods mentioned by the Seller on the eBay trading platform. If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.
4.3 When the payment processing offered by eBay is used, it shall be carried out via eBay S.a r.l., 22-24 Boulevard Royal, L2449 Luxembourg ("eBay Sarl"), to which the Seller assigns his payment claim against the Client. The payment methods offered in this process will be communicated to the Client on the Seller's item page. eBay Sarl may use the services of third-party payment service providers for this purpose. eBay Sarl reserves the right to conduct a credit check for certain payment methods. Further instructions on how to make the payment will be given during the ordering process.

5) Shipment and Delivery Conditions
5.1 Goods are generally delivered to the delivery address indicated by the Client, unless agreed otherwise. The delivery address provided by the Client on eBay is decisive for the processing of the transaction.
5.2 Personal collection is not possible for logistical reasons.
5.3 Should the assigned transport company return the goods to the Seller because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client hereby exercises his right of cancellation, or if he has been temporarily prevented from receiving the offered service, unless the Seller has provided the Client with reasonable advance notice about the service.

6) Liability for Defects
6.1 The statutory consumer rights will apply.
6.2 If the Client is a consumer and he uses his short-term right to reject the product, he has to return the product at his cost.

7) Special Conditions for the Processing of Goods According to Client's Specification
7.1 The Client shall indemnify the Seller from claims of third parties asserted against the Seller in connection with a violation of their rights by the Seller’s contractual use of the Client’s content. The Client shall also bear the reasonable costs required for the necessary legal defense, including all court and lawyer's fees according to the statutory rate. This shall not apply if the Client is not responsible for the infringement. In the event of claims by third parties, the Client shall be obliged to provide the Seller promptly, truthfully, and completely with all information that is necessary for the verification of the claims asserted for a corresponding defense.
7.2 The Seller reserves the right to refuse processing orders, if the content provided by the Client for this purpose violates legal or official prohibitions or morality. This shall apply in particular to the provision of content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, or youth-endangering, and/or if it glorifies violence.

8) Law and Jurisdiction
8.1 If a Client acts as a consumer pursuant to Section 1.2, any contractual relationships between the parties are governed by the law of the country where the Client has his habitual residence. The UN-Convention on Contract for the International Sale of Goods is excluded. Moreover, the courts of the State where the Client is domiciled will have exclusive jurisdiction over any dispute relating to these relationships.
8.2 If a Client acts as a trader pursuant to Section 1.2, any contractual relationships between the parties is governed by the law of the country where the Seller has his place of business. The UN-Convention on Contract for the International Sale of Goods is excluded. Moreover, the courts of the State where the Seller has his place of business will have exclusive jurisdiction over any dispute relating to these relationships.

9) Alternative dispute resolution
The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.

B. Information on Data Protection

1) Information on the Collection of Personal Data and Contact Details of the Controller
1.1 We are pleased that you are visiting our eBay listing (hereinafter “website”) and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.
1.2 The controller in charge for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Kontri Ltd., 49 Hevea Road, DE13 0SH Burton-on-Trent, Tel.: +44 2031 291 615, E-Mail can be found in the section "Business seller information". The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Kontri Ltd. is registered with the Information Commissioner's Office (ICO): registration number ZA903038 

Our EU representative pursuant to art. 27 GDPR is:

Kontri Sp. z o.o. address: Jacka Kuronia 3, 15-569 Bialystok, Poland, E-Mail can be found in the section "Business seller information".

 2) Contacting
In the context of contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration. The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided that there are no legal storage obligations to the contrary.

3) Use of your Data for Sending Newsletters
If you are a registered eBay member and subscribe to our e-mail newsletter, we will send you regular information about our offers. If you subscribe to our newsletter, you give us your consent for the use of your personal data pursuant to Art. 6 (1) point a GDPR. With your subscription to the newsletter you automatically add us as “stored seller” in your "My eBay" settings. You can unsubscribe from the newsletter at any time by removing us in your settings on "My eBay" as your stored seller. After your cancellation, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data in excess thereof, which is permitted by law and about which we inform you in this declaration.

4) Processing of Data for the Purpose of Order Handling
4.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution within the framework of payment processing, if this is necessary for payment handling. If payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) point b GDPR.
4.2 We work with external shipping partners to fulfil our contractual obligations to our customers. We pass on your name as well as your delivery address exclusively for the purpose of delivering goods to a shipping partner selected by us, pursuant to Art. 6 (1) point b GDPR.

5) Rights of the Data Subject
5.1 The applicable data protection law grants you comprehensive rights of data subjects (rights of information and intervention) vis-à-vis the data controller with regard to the processing of your personal data, about which we inform you below:
- Right of access by the data subject pursuant to Art. 15 GDPR
- Right to rectification pursuant to Art. 16 GDPR
- Right to erase (“right to be forgotten”) pursuant to Art. 17 GDPR
- Right to restriction of processing pursuant to Art. 18 GDPR
- Right to be informed pursuant to Art. 19 GDPR
- Right to data portability pursuant to Art. 20 GDPR
- Right to withdraw a given consent pursuant to Art. 7 (3) GDPR
- Right to lodge a complaint pursuant to Art. 77 GDPR
5.2 RIGHT TO OBJECT
IF, WITHIN THE FRAMEWORK OF A CONSIDERATION OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR PREDOMINANT LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON THE GROUNDS THAT ARISE FROM YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE COMPELLING REASONS WORTHY OF PROTECTION FOR PROCESSING WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.
IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA WHICH ARE USED FOR DIRECT MARKETING PURPOSES. YOU MAY EXERCISE THE OBJECTION AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

6) Duration of Storage of Personal Data
The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.

7) Reference to the eBay Privacy Policy
The eBay platform is responsible for all further data processing that goes beyond the data processing described above. For more information about eBay’s privacy practices, please view eBay’s privacy policy at: https://www.ebayinc.com/privacy-policy/

 

Instructions for cancellation & Cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Kontri Ltd., 49 Hevea Road, DE13 0SH Burton-on-Trent, Tel.: +44 2031 291 615, E-Mail can be found in the section "Business seller information") of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We offer free returns for UK/EU orders (a printer is necessary) - detailed instructions will be emailed to you after your return request has been processed.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

General information
1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Kontri Ltd.
49 Hevea Road
DE13 0SH Burton-on-Trent
E-Mail: (E-Mail can be found in the section "Business seller information")
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate