Shipping

Shipping cost:
Please see the shipping tab to see the applicable shipping options

Delivery time:
We aim to dispatch within 1 working day from the payment clearing, the delivery service chosen at checkout will determine when the parcel arrives.

Payment

We accept the following payment methods:

• Paypal

Please contact us if you have any questions.

Service

• Shipping - Please refer to the shipping rates attached to this listing, if you have any questions relating to the shipping costs, or whether we can ship to your country please feel free to contact us through normal eBay methods.
• Returns - Any items purchased from Kates Skates may be returned at your own expense within 30 days of your purchase (please note that returns in relation to Christmas are accepted up until the end of January). You may return your purchase for either a full refund or a replacement item. Any returned items MUST BE IN A NEW AND UN-USED CONDITION and with their original packaging. If you return an item to us that has been used we will send it back to you at your cost! After 30 days returns are at our discretion. When we receive the item(s) back we will take the appropriate action and either refund your money or send out new goods
• Customer Service - We are more than happy to hear from you, so if you have any questions please contact us through eBay and our dedicated staff will endeavour to get a rapid response back to you! If you have any problems relating to your order please contact us through eBay, it is much easier to fix problems through email than it is on our feedback pages!