Store Policy

Payment

All of our listings require immediate payment via PayPal. If you want to purchase multiple items, you will have to check out for each item separately and we will typically combine the orders once they are received by us.

You can pay with any credit card on PayPal.  We will only ship to the shipping address provided by eBay/PayPal with your payment. We will not ship to an address provided in the notes/comments section of your order.

Shipping

We will make every attempt to process and ship all items within 2 business days of your cleared payment. Following order processing, please allow proper time for delivery.

We will update your eBay record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay.

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

Warranty

All of our merchandise includes a 1 year warranty and a 30 days Money Back Guarantee from the date of purchase.

Return

You may return merchandise purchased for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 10 calendar days after it is issued.

Refund

A processing fee of 15 percent will apply to the value of RETAIL BOX merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase within 3 weeks after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchanges

If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.

Damaged Merchandise

All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims.

Return Shipping

Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement Terms

We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.

To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Items

Please send us a message through eBay to receive an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned.