I ship by FedEx and the post office, depending on cost and whether I think one can handle your package better than the other. .........Good job, you found the listing. So many of my shoppers are pretty new. Here are a few things that no one will probably tell you, but EVERYone will expect you to know. Customer Service is something that we have a right to expect when we are shoppers. All stores have a CS Department and it is busy all the time. If you require CS in this life, that does NOT mean that life sucks and the store sucks and your experience has been rotten. If it did, there would be no stores open anywhere in the world or else CS would have to put up bullet proof kiosks, right? As a shopper, your responsibilities, along with paying of course, include reading your email. Is your email address on file current??? CS issues sometimes arise prior to shipping. Maybe the wind crashes a shelf and your item is broken, no longer available. It would be best if the seller could inform you prior to that angry email from you that says , Hey, where's my stuff??? There are all sorts of reasons for a seller to contact you, things that don't come up in a face to face purchase. So, the shopping is easy, but check your SPAM/BULK filters for emails that could be important. Most of us are running little part time businesses. We work alone, have no fill in employee, and thanks to the internet, we make things available to folks all over the world, things we could never afford to truck around to some place where you might notice it. We all want things to go smoothly and we're all learning as we go. OK, now have a good time. Eva . . . . . . . . . . .. Now, you'd think I didn't have to say this, but read the doggone listing. If I sell you a "pink vase", don't say you're upset because it is pink. If I sell a pattern called "smooth Edwardian" don't say you don't want it because it is smooth. Really, I have had this happen lately. If the name of the pattern is in CAPS and your objection is because you didn't read the name in the item title and didn't look at the picture, don't tell ebay the "item is not as described". Really. I don't invent this stuff, it really happens. Oh, and items received broken are a claim, not a "return because the item is not as described." You may not realize that ebay has penalties against sellers who deliver items that are not as described. If the package is smashed, it is a claim, not a return. We are both victims when there is a claim. "Not as described" implies that the seller was trying to cheat you in some way.
Just in case I have been unclear in any way - 1 in every 20 packages has some sort of damage, maybe something is shattered, maybe a single cup has a handle cracked. This is a Customer Service issue. Arriving damaged is not a complaint situation, not an attempt to ruin your life, not a conspiracy to defraud you of $10 and certainly no reason to call a package "not as described." As a rule, my policy is that I make a refund for what has been damaged upon receipt of a digital picture of the item broken beyond usefulness. Why? A. It saves you the return postage that was standard [procedure in the days before digital pictures. B. What earthly good would it do me to get a broken item back. C. A teensy crack might not show up in a picture that might transfer as 2 inches square on a screen, so let's whack it beyond usefulness and make it obvious to me. Sometimes when there is breakage, I actually find replacement pieces with another seller and make the purchase and get them shipped directly to you. With my type of inventory, each damage claim is dealt with differently, as the situation demands. If you are unwilling to handle a possible damage claim in this fashion, shop with another seller, please, please, please. Have a nice life, but stay out of my store. After you argue about how you really want a refund and want to keep your purchase also, what am I to think? I do everything I possibly can to dissuade fruitcakes from purchasing in my store, not because fruitcakes are no fun, but because they are the first people to complain to ebay that I want them to do something unreasonable like prove the item is really broken. If you are judgement impaired by whatever legal or illegal chemical means, please be irrational elsewhere. Plenty of stuff out there.