Please contact your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the company that delivers your parcel or when you pick the item up. These are not additional P&P charges. We will either refund or replace an item if it is found to be faulty, or otherwise damaged through postage. (Please inform us immediately of this) Refunds or new replacement products will only be issued when we receive the original goods purchased. Refunds or replacement will be sent within 7 days of receiving the goods returned. (Usually 1-2 days). Further: If you are not happy with an item due to cosmetic reasons (i.e., item is not faulty etc) we are happy to exchange or refund for you within 30 days of purchase so long as pro