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CUSTOM ROUTINGReturns Policy
CHANGE OF MIND RETURNS
- You have 30 days to return your items (some exclusions apply) for a refund or an exchange as long as the item is returned in a saleable condition with the original proof of purchase. The refund will be processed using your original payment method and a restocking fee of up to 20% will apply.
- By saleable condition we mean that the item hasn't been opened or used, is still in its original packaging and all manuals and accessories are included.
- If you can't provide proof of purchase we will be unable to provide you with an exchange or refund.
EXCLUDED CHANGE OF MIND ITEMS
- Special order items (this may include items marked out of stock at the time of order) are excluded.
- Any used items.
- Any product returned with damage to the product, packaging, removal of any bar code or manufacturer's label will be rejected, and returned at the customers cost. We recommend bubble wrapping all returned products to ensure safe arrival.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, in addition to restocking fee.
- Goods should be received to the warehouse within 2 weeks from APPROVED return authorisation, unless previously arranged.
INCORRECT PRODUCT RECEIVED/INCORRECTLY ADVERTISED
- Wrongly shipped items should be reported immediately. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
- Products should remain in retail packaging in new condition.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
- If a product is incorrectly listed or ‘not as described’ this should be reported immediately. We will assist in supplying a suitable replacement if available or a full refund will be issued. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
RETURN OF FAULTY GOODS
DAMAGED GOODS
- Any damage from shipping should be reported immediately. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
EARLY LIFE FAILURE
- Any goods received Dead on Arrival (DOA) or Early Life Failure (ELF) must be reported within the first the first 14days from successful delivery to the manufacturer add/or to us with their accompanying support or case number. You will be issued a return authorisation for replacement/exchange or refund as per customer request.
- Goods should be received to the warehouse within 2 weeks from APPROVED return authorisation, unless previously arranged.
- Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse.
- Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, or deducted from replacement kit.
- Shipping costs will be covered by the seller.
IN WARRANTY PERIOD
- Goods outside of DOA/ELF are subject to manufacturers terms and conditions for repair/ replacement. Your goods are required to go back to the manufacture for assessment and replacement. Contact us and you will be replied with the fastest option to have this repaired or replaced. You will be given a repair number and any updates as available.
- Please allow up to 4 weeks for goods to be repaired.
- The buyer is responsible for shipping charges back to the seller. The seller will return the unit at their cost to an Australian address.
