Due to the escalated government restrictions and higher than usual parcel volumes, customers may experience delivery delays. Our delivery partners are working hard to ensure you receive your items as quickly as possible.

This Product is manufactured at a high standard and comes with a 3 Year full replacement warranty. Please check product Specifications below to ensure this is the correct part for your vehicle before purchasing, if you are unsure please contact us via eBay messages.

Please note: Quite often certain vehicles may have two different parts for the same application to ensure you are receiving the correct part for your vehicle you will need to send us the part numbers from the original part fitted to your vehicle.

Auto 8 will not be liable for any associated costs if the correct part has not been confirmed by an Auto 8 staff member via ebay messages this includes all shipping costs and a restocking and handling fee may apply.

There is more detail for this product provided below scroll down and take a look. (Please note the eBay compatibility guide does not always have all of the vehicles listed)

If you are unsure that this is the correct part for you, contact our friendly staff via phone or eBay messages to confirm this is the correct item for your vehicle.

Please note vehicles that are listed in our compatibility tables are Australian delivered vehicles, if your vehicle is an import or you are outside of Australia please contact us with your original part numbers to ensure correct fitment. Auto 8 will not be accountable for returns if this does not occur.

We have Qualified & Experienced automotive technicians to provide any technical information needed. Feel free to contact us anytime via eBay messages.

Thank you for shopping at Auto 8.

Express shipping is available and can be upgraded during eBay checkout.

Auto 8 Pty Ltd will not be liable for any Customs or Import Duty charges. It is the customers responsibility to check these charges before committing to buy.

At Auto8 we offer free shipping on the majority of our fixed price items, and we deliver Australia wide to all areas.

Your item will be shipped to you via Australia Post or Fastway Couriers you will receive a unique tracking number sent through via your eBay sale once your purchase has been processed. Items that are purchased and if payment has been received by 1.00PM AEST will be dispatched on the same business day.

Buyers will be able to trace the delivery online at Australia Post or Fastway's tracking website with their unique tracking number. Please note that if there is not anyone available to sign at the time of delivery, the item may be left in a discreet location or a card may be left in your mailbox with your details to allow collection at your local Post Office or Depot. Buyers have the full responsibility to provide us with the correct delivery address and contact details on the checkout page before payment. Any changes to address after checkout need to be passed on to us as soon as possible by eBay messages.

Auto8 is not liable for any delay, losses and/or damage of items due to carrier and changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number. Which may be used to contact the customer if the item is bulky or is sent by certain couriers.

A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to the Auto8 warehouse due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Auto 8 Warranty

Warranty Process:

• Contact us via our warranty email with the order number, contact details, and the believed reason for the fault.
• We will then send you an email with details to return the faulty part to us.
• Items sent back for a claim must include a copy of the receipt as proof of purchase.
• Failure to provide this information will result in non-processed claims until the required details are received.

Warranty Policy:

• Warranty period begins from the date of purchase.
• If a warranty claim is made and a replacement part is supplied, the warranty period continues from the initial purchase date.
• Our products feature varying warranties from their respective brands. For specifics, reach out to us or consult the brand's website. Notably, Auto 8 brand products offer a 3-year warranty.
• The buyer is responsible for returning the faulty item. If it fails within 3 months, Auto 8 will cover the return shipping cost with a return label.
• If the item is proven faulty due to a manufacturing fault, Auto 8 covers the shipping costs for the replacement part.
• If the item is proven faulty due to a non-manufacturing fault, the customer pays the return shipping costs for the rejected unit; otherwise, we hold it for 3 months before discarding the part.
• All items returned for warranty will be tested and approved at the discretion of Auto 8.
• The warranty covers replacements, but we understand that circumstances may arise. If you do not require a replacement, please inform us; otherwise, we will proceed with sending a replacement.

Assessment and Warranty Rejection:

• Warranty does not apply to failure or damage caused by incorrect fitment, foreign material contamination, modifications by non-Auto 8 staff, abuse, or misuse (automatic rejection).

Sequential Costs:

Auto 8 is not responsible for any sequential costs, including removal and re-fitment costs of the item.

RETURN PROCESS and POLICY:

• Contact us via our returns email
• Include order number, reason for returning, and part number for assistance with the correct part.
• Instructions for return will be emailed once all information is provided.
• Once the return is delivered to us, a full refund will be processed.
• Returns must be initiated within 30 days of purchase.
• Include contact details, eBay username, and receipt with returned items.
• Failure to provide necessary information may result in delayed refunds.
• Returned items must be in original, resalable condition (including packaging) for a full refund.
• Refunds processed within 14 business days of receiving the item.

INCORRECT PURCHASE:

• If an item is purchased incorrectly (incorrect fitment) within our listing application guide and deemed Auto 8's error (at our discretion):
• Customer must be 100% sure it's the correct part.
• Auto 8 covers return shipping costs if it's our fault.
• Verify the correct part by providing original part numbers.

BUYER'S ERROR OR CHANGE OF MIND:

• If an item is purchased incorrectly, deemed buyer’s error, or the buyer changes their mind:
• Buyer is responsible for all shipping costs.

Air Conditioning Compressors Warranty Policy and Process:

Warranty Claim Procedures:

• Contact us via our warranty email
• Provide a tax invoice as proof of oil flushing and part replacements.
• The invoice must be from a licensed mechanic/Air Conditioning technician.
• Failure to comply will result in automatic warranty rejection.

Oil Flushing Requirement:

• Before fitting our air conditioning compressors, flush the system to remove excess oil.
• Excess oil can cause hydraulic lock-up, automatically voiding the warranty.

Replacement of Drier & TX Valve:

• Ensure to replace the drier and TX valve before charging the system with refrigerant.
• Failure to follow these steps may result in warranty rejection.

Refrigerant Compatibility:

• Use the correct refrigerant designed for the system with our compressors.
• Warranty claims with alternative refrigerants (e.g., HyChill) will be rejected.
• Usage of non-designated refrigerants can be easily detected and will lead to warranty rejection.

CONTACT US

At auto8 we try to provide our customers with as much information as possible, we offer free technical advice available from one of our qualified team members for information regarding our products including guided installation information, part recommendations, part fitment, and part details.

ONLINE

Do you have a question for us? eBay messages is one option for you to contact our knowledgeable and experienced staff press the contact seller button on any ad and your messages will be answered professionally, promptly and in detail. You can also click here.

BY PHONE

We offer full before and after sale phone customer support. Our experienced team are willing to answer any questions you may have and are available from 8.30am to 5pm (AEST), Monday to Friday. Delays can be expected in busy periods, please leave a short message with your name and reason for your enquiry and we will be in contact with you as soon as possible.

PICKUP

Items are available for pickup from our Wangaratta warehouse. Address details will be provided once you have purchased your item and after you have contacted our warehouse for availability. Please note: All collections must be organized through our Head office.

PAYMENT

To ensure a smooth transaction, please choose one of our options for payment or follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message or call the warehouse and our Customer Service team will be happy to assist.

We only accept payments via PayPal. Once your payment has cleared, we will ship your item within 1 business day and the same business day if the item is paid for before 1.00PM Monday to Friday.

Auto8 is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. For all payments outside of eBay, please note that we process many payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited. We recommend that you use your eBay id if making a bank deposit.

As always, if you have any questions, please send an eBay message to our qualified team who are only too happy to help.