Additional delivery notes
Additional Information
**Customer Service, Order Cancellation & Claims Policy** We aim to respond to all customer enquiries within **1 to 2 working days.
To contact our Customer Service Team, simply click the relevant contact button or select **"Ask Seller a Question"**, and one of our representatives will be happy to assist you. ### Order Cancellation Policy If you wish to cancel your order, please contact us as soon as possible after placing your order. * Orders can only be cancelled **before they have been processed and dispatched**. * Once an order has been **dispatched, shipped, or handed over to the courier**, we are unable to cancel it. * If a cancellation request is received after dispatch, you may need to follow our returns procedure once the item has been delivered. We make every effort to process orders quickly to ensure prompt delivery; therefore, cancellation requests should be submitted at the earliest opportunity. ### Item Not Received If your item has not arrived within the estimated delivery timeframe, please contact us via **"Ask Seller a Question"**. We will be happy to provide tracking information and investigate the status of your shipment. Damaged, Faulty or Incorrect Items For any issues relating to damaged, defective, faulty, or incorrect items received, we kindly ask customers to provide sufficient evidence to help us investigate and resolve the matter efficiently. Please provide: * A minimum of **4 to 5 clear photographs** showing the issue. * Photographs of the product from multiple angles. * Photographs of the packaging, where relevant. * Any labels, serial numbers, or identifying marks where applicable. * In some cases, we may request a **video demonstration** clearly showing the fault or issue reported. Providing complete evidence at the outset allows us to review your claim promptly and helps avoid unnecessary delays. Once all requested information has been received, it will be reviewed by our internal support team. Depending on the outcome of the assessment, we may authorise a replacement, refund, or other appropriate resolution. We are committed to providing a fair, transparent, and efficient service and appreciate your cooperation in helping us resolve any issues as quickly as possible. Important Customer Service Notice To help us resolve your enquiry as quickly as possible, we kindly ask that you contact us directly via "Ask Seller a Question" before opening a case or dispute. Opening a case creates a separate enquiry within the platform's system, which may result in duplicate requests and can potentially delay the resolution process. Our Customer Service Team aims to respond to all enquiries within 1 to 2 working days and will work diligently to provide a fair and prompt resolution. In most instances, issues can be resolved quickly through direct communication. We appreciate your cooperation and the opportunity to assist you before escalating the matter through a formal case process. .© Distribution Centre UK & US
