All in stock items are shipped within one business day. Same day shipping is available upon request. Due to insurance purposes, all packages are shipped with a tracking number and signature is required. We do not ship to PO Boxes.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be, prior to bidding or buying.

All the items purchased from Rachel Koen are covered with a 30-day money back guarantee. If you are not fully satisfied with your purchase, you may exchange or return your item for a refund within 30 days of first receiving your item. Item must be in the same condition as it was received, and include all original booklets, box & packaging. Any signs of wear, water damage, or altering will result in refusal of your return.Special order items, such as items we do not have in our warehouse and are specially ordered from our distributor or items that have been customized, are non-returnable.We offer free returns on eligible items, please contact us for the return shipping label.