📌 Title : P1Harmony Offical Light Stick ver.2 CUSTOM MASK Ver.

📅 Release date :  Dec 5, 2025~

🆕 Condition : Brand New & Factory Sealed

⚠️ Notice: Please record an unboxing video immediately upon delivery for accurate verification of any product defects, damages, or missing components. 

This video will be required to process any claims related to the product.

📢 CUSTOMER SERVICE

Dear valued customer, Thank you for visiting our store!

If you have any questions or concerns, please don't hesitate to contact us via eBay messages.

Your satisfaction is our top priority. If there is anything about our product or service that doesn't meet your expectations, please let us know immediately — we’ll do our best to resolve the issue quickly and smoothly.

💿 ALBUM & ITEM INFORMATION

Your purchase counts toward the official Korean music charts (Hanteo & Circle Chart).

All items are 100% authentic and brand-new, sourced from official retailers.

Pre-order benefits (e.g., posters, limited photocards) are included only with orders placed before the album’s official release date.

Due to the nature of the manufacturing process, minor scratches or marks on photocards, album covers, or outboxes may occur. These are not considered defects and are not eligible for return or exchange.

 ⚠️ Outboxes are designed to protect the contents during shipping. Minor damage to the outer box is not a valid reason for refund or exchange. 

In the rare case of severe damage or if you receive the wrong item, please contact us with photos or an unboxing video. If stock is available, we will assist with an exchange.

For accurate verification of any product defects, damages, or missing components, you must record an unboxing video immediately upon delivery. This video will be required to process any claims regarding issues with the product.

🛫 SHIPPING

All items are shipped directly from South Korea.

Orders are processed and shipped within 1–3 business days after payment is confirmed. (Shipping may be delayed on Korean public holidays.)

For pre-order items, shipping will begin within 1–3 business days after the official release date, if stock is available. If stock is unavailable, we will contact you.

🚚 CARRIERS

Standard Shipping: RINCOS (via USPS), ePOST, or SF Express

Expedited Shipping: DHL

🔴 PO Boxes are not supported by DHL & USPS

🔴 Full recipient name is required for DHL shipments

⛔ IMPORTANT NOTES

Please ensure your shipping address and contact information are correct.

📌 For Brazil: A CNPJ or CPF tax ID is required for delivery.

📌 For EU countries: Prompt response to contact from customs or local DHL is required for smooth and fast clearance.

Standard shipping typically takes 14–30 business days, while expedited shipping takes 3–7 business days.

Delivery times may vary depending on customs inspections and local postal service conditions.

Recently, U.S. customs regulations have been reinforced, which may occasionally result in delivery delays beyond the estimated schedule.

🗓️ U.S. HOLIDAY SEASON NOTICE

During peak periods (e.g., Black Friday, Christmas), deliveries may take longer than usual due to high shipping volume within USPS and other carriers.

🔁 RETURN POLICY

We accept returns within 30 days of delivery.

To qualify for a return, the item must be in its original condition with all packaging, labels, and components included.

📌 Opened or used items may be subject to a partial refund depending on the condition of the returned product.

If the product is damaged, or if any original components are missing, a restocking fee may apply, or the return may be denied.

This applies especially to items such as albums, DVDs, magazines, or photo books with QR codes or digital content, where damage to packaging may affect the value or usability of the item.

If you wish to proceed with a return, please make sure to:

✔️Include all original components

✔️Pack the item securely to avoid damage during return shipping

Once we receive and inspect the returned item, your refund will be processed promptly.

💵 DUTIES & TAXES

Customs duties and taxes may apply depending on your country’s regulations.

These fees are determined by your local customs authorities and are the responsibility of the buyer.

If customs fees are not paid within the required period, the package may be automatically discarded, and in such cases, re-delivery will not be possible.

Since tax policies vary by destination, we recommend contacting your local customs office for detailed information before placing your order.