📢 CUSTOMER SERVICE

Dear valued customer, Thank you for visiting our store!

If you have any questions or concerns, please don't hesitate to contact us via eBay messages.

Your satisfaction is our top priority. If there is anything about our product or service that doesn't meet your expectations, please let us know immediately — we’ll do our best to resolve the issue quickly and smoothly.

💿 ALBUM & ITEM INFORMATION

Your purchase counts toward the official Korean music charts (Hanteo & Circle Chart).

All items are 100% authentic and brand-new, sourced from official retailers.

Pre-order benefits (e.g., posters, limited photocards) are included only with orders placed before the album’s official release date.

Due to the nature of the manufacturing process, minor scratches or marks on photocards, album covers, or outboxes may occur. These are not considered defects and are not eligible for return or exchange.

  ⚠️ Outboxes are designed to protect the contents during shipping. Minor damage to the outer box is not a valid reason for refund or exchange. 

 In the rare case of severe damage or if you receive the wrong item, please contact us with photos or an unboxing video. If stock is available, we will assist with an exchange.

For accurate verification of any product defects, damages, or missing components, you must record an unboxing video immediately upon delivery. This video will be required to process any claims regarding issues with the product.

🛫 SHIPPING

 All items are shipped directly from South Korea.

Orders are processed and shipped within 1–3 business days after payment confirmation, excluding weekends and Korean public holidays.

For pre-order items, shipping will begin within 1–3 business days after the official release date, depending on stock availability. If an item becomes unavailable, we’ll contact you right away.

Delivery usually takes about 7–14 business days, but may vary depending on your location and customs process.

🚚 CARRIERS

Standard Shipping: RINCOS (via USPS), ePOST, or SF Express

Expedited Shipping: DHL

🔴 PO Boxes are not supported by DHL & USPS.

🔴 A full recipient name is required for DHL shipments.

 ⛔ Important Notes:

• Please ensure your shipping address and contact information are correct.

• Standard shipping usually takes 14–30 business days, while expedited shipping takes 3–7 business days.

• Delivery times may vary depending on customs clearance and local postal conditions.

• Please note that recent U.S. customs regulations have been reinforced, which may occasionally result in delays beyond the estimated schedule.

 📌 For Brazil: A CNPJ or CPF tax ID is required for delivery.

📌 For EU countries: A prompt response to contact from customs or local DHL is required for smooth and fast clearance.

🗓️ U.S. HOLIDAY SEASON NOTICE

 During peak periods (e.g., Black Friday, Christmas), deliveries may take longer than usual due to high shipping volume within USPS and other carriers.

🔁 RETURN POLICY

 We accept returns within 30 days of delivery.

To qualify for a return, the item must be in its original condition with all packaging, labels, and components included.

 📌 Opened or used items may be subject to a partial refund depending on the condition of the returned product.

If the product is damaged, or if any original components are missing, a restocking fee may apply, or the return may be denied.

 This applies especially to items such as albums, DVDs, magazines, or photo books with QR codes or digital content, where damage to packaging may affect the value or usability of the item.

 If you wish to proceed with a return, please make sure to:

✔️Include all original components

✔️Pack the item securely to avoid damage during return shipping

 Once we receive and inspect the returned item, your refund will be processed promptly.

💵 DUTIES & TAXES

 Customs duties and taxes may apply depending on your country’s regulations.

These fees are determined by your local customs authorities and are the responsibility of the buyer.

 If customs fees are not paid within the required period, the package may be automatically discarded, and in such cases, re-delivery will not be possible.

 Since tax policies vary by destination, we recommend contacting your local customs office for detailed information before placing your order.

📌 Frequently Asked Questions (FAQ)

❓ Are the products in your store official?

✅ Yes, all our products are 100% authentic and brand-new, sourced directly from official manufacturers.

They are delivered in sealed packaging for your peace of mind.

❓ I received the wrong item. What should I do?

📩 We're sorry for the inconvenience!

Please contact us immediately with your order number and a photo of the item received.

We’ll respond promptly and help resolve the issue.

❓ The outer box is damaged. Can I return or exchange the item?

📦 The outer case is designed to protect the product inside, and minor scratches, dents, or tears may occur during international transit.

Unfortunately, such damage cannot be a reason for return or exchange, as the product itself remains unaffected.

❓ What should I do if my item has a defect or missing component?

🎥 To verify product defects or missing contents, please record an unboxing video immediately upon receiving the package.

This helps us provide faster and more accurate support.

❓ The product I received has been opened. Can I return it?

🔁 If the item has been opened or used, we generally do not accept returns for reasons such as change of mind.

We may refuse returns if:

Packaging has been opened or tampered with

Product shows signs of use

Original labels, tags, or box are missing or damaged

❓ Do all albums include pre-order gifts or bonuses?

✅ Pre-order components are only included for orders placed before the album's official release date.

If you place your order after release, pre-order components may not be included if they are already out of stock.

❓ What is a "Platform Album"? Does it include a CD?

📱 No, platform albums do not include a physical CD-R.

They are digital albums that allow you to access music and content by scanning a QR code or using an NFC card via a smartphone app (iOS/Android).

❓ What is a Mini CD-R Album? Will it play in all CD players?

💿 A Mini CD-R is smaller than a standard CD, and while it contains all official content,

it may not be compatible with some CD players that don’t support the mini-size format.

❓ Why is the manufacturer's seal opened on my light stick?

🛡️ For official light sticks only, we may open the manufacturer's seal to ensure the product works properly before shipping.

After inspection, the item is carefully re-sealed with new protective film, guaranteeing that it remains brand-new and unused.

❓ What is your inspection process for light sticks?

To ensure your light stick is fully functional and ready to use right away, we follow a strict inspection process before shipping:

✔ We check for power functionality and LED performance

✔ We verify Bluetooth pairing (if applicable)

✔ We confirm that all components are included (strap, user manual, etc.)

✔ Items are resealed after inspection to protect them during transit

⚠️ The original manufacturer's seal may appear opened, but this is due to our quality control process, not prior use.