I believe this is new but can't guarantee it so it is being sold as used.  There is box damage and it can be seen in the pictures.  Enhance your home communication system with the Radio Shack Caller ID Display Box, model 43-3903. This sleek silver device is designed to provide you with important information at a glance, thanks to its caller ID and call waiting features. The backlit screen ensures easy viewing even in low-light conditions, offering both convenience and efficiency. This caller ID box is compatible with most telephone lines and is simple to set up and use. Whether you're monitoring your calls or keeping an eye on your message waiting status, the Radio Shack 43-3903 is a practical addition to your home office or living space. Please note that the original packaging may show signs of damage, but this does not affect the quality or functionality of the product inside.