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- Return Policy Marketplace RMA guidelines must be followed for processing all return requests：
Unshipped Items Return Policy：25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.
Shipped Items Return Policy：For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
- Warranty Policy： Marketplace RMA guidelines must be followed during after-sales services
- Beginning from the date of delivery, purchased products include a 3 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
- Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage.
Damage resulting from unauthorized modifications, except with written approval from Seller.
Products not purchased through the Giga Cloud Marketplace.
Products with their own individual warranty policy.
Please contact us first for after-sales questions.
If you need to return the goods, please be sure to return them to our designated warehouse address. Otherwise, we reserve the right to refuse your refund request.
【 Specified return warehouse address: OUXIN, 8167880430, Suit B 1555 S Dupont Ave, Ontario, CA, 91761】
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