ProBiotic Lactobacillus Acidophilus 1 BILLION LIVE CULTURES  - 120 Tablets 

Vitaherbs was born from years of passion and interest in the natural qualities of herbs and vitamins. At Vitaherbs, we believe that thoughtful supplementation, alongside a balanced diet and healthy lifestyle, can be a simple part of everyday wellbeing. Our mission is simple: to deliver high-quality products at prices that are accessible to everyone.

All Orders and Delivery Information

- Dispatch Timing
All orders are sent via Royal Mail. Orders placed before 3pm will be processed and dispatched the same working day. Orders placed after 3pm will be processed and dispatched the next working day. For orders placed after 3pm on Fridays, processing will begin the following Monday.

You will receive a shipping notification email once your item is on its way.

- Delivery Timing
Vitaherbs cannot guarantee specific delivery dates or timeframes for any product. Any listed delivery times are estimates only. For orders with deadlines, we recommend ordering well in advance. If you need your item urgently, you can upgrade to First Class postage.

Our free standard delivery has an estimated time of 2–4 working days (excluding weekends and bank holidays) and is delivered between 8am–9pm within the UK only. While most mail is delivered within this timeframe, some delays may occur, which are unfortunately beyond our control. Please bear this in mind to avoid disappointment.

Unless otherwise indicated, all items are sent via Royal Mail Second Class Standard.

Delivery estimates:

• United Kingdom: 2–4 working days (FREE Royal Mail 2nd Class)
• United Kingdom: 1–3 working days (Royal Mail 1st Class)
• United Kingdom: Next Day by 1pm (Royal Mail Special Delivery)
• Europe: 6–12 working days
• USA/Canada: 7–14 working days

Please note: Delivery estimates do not include weekends or holidays.

- Postage
Our packaging is designed to fit through most letterboxes, so you won’t need to worry about missing the postman.

- Delivery Delays
We strive to provide a quick and efficient service, but occasional delays can occur. If your order has not arrived by the estimated delivery date, we kindly ask for your patience. Most orders arrive within a few extra days.

If your item still hasn’t arrived after a few days beyond the estimated delivery date, please follow these steps:

1. Check your delivery address
   Log in to "My Account," navigate to your order, and click "View Order Details" to confirm the delivery address is correct.

2. Check for a missed delivery card
   Look for a red card from Royal Mail stating that delivery was attempted, and your package is being held at the post office. You can also check with neighbours or around your property for the parcel.

3. Contact Us
   If the above steps don’t resolve the issue, please email us, and we will do our best to help.

- International Shipping Disclaimer
For international orders, please note that we have no control over local delivery services. Delays may occur due to customs checks, slower local postal services, weather conditions, or busy times of the year (e.g., Christmas or holidays).

In some cases, customs or your country’s national postal service (to which Royal Mail hands off your package) may cause unexpected delays. We appreciate your understanding and patience in these situations.

We are happy to offer a variety of secure and convenient payment options through eBay Managed Payments. This ensures a smooth and seamless checkout experience for all our customers.

Accepted Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
• PayPal: Fast and secure payment with your PayPal account.
• Apple Pay: For quick and easy payments on iOS devices.
• Google Pay: Simple and secure payments using your Android device.

How It Works:
Once you have selected your items and proceed to checkout, you will be guided through the payment process. eBay’s Managed Payments ensures your financial details are kept secure, and your order will be processed promptly after payment is received.

Return and Refund Policy

Our policy allows returns within 30 days of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns
To qualify for a return, all products must be in their original, unopened packaging. Please ensure the items are returned in the same condition as received.

To process your return, a receipt or proof of purchase is required.

Refund Process
Once we receive and inspect your returned item, we will notify you via email. This email will confirm whether your refund has been approved or declined.

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:

1. Check your bank account to ensure the refund hasn’t been posted.
2. Contact your credit card company as it may take some time for the refund to appear.
3. Contact your bank, as there is often a processing period before refunds are finalised.

If you’ve followed these steps and still haven’t received your refund, please contact us directly for assistance.