All orders will be dispatched within one working day in accordance with the eBay premium service guarantee, however we aim to ship most orders the very same day. Most orders are dispatched using Royal Mail 48h. Bulky or larger orders will be sent using an alternative courier. If multiple items are purchased as separate transactions, then we reserve the right to combine your orders for postage purposes.
Unfortunately, we can only ship orders to your registered eBay address so please make sure your delivery address is correct before checkout. Where applicable we will always try to send an order out with tracking or a delivery confirmation number.
All international orders will be sent and processed using eBay’s global shipping program. The customer is responsible for all customs fees and duties.
All payments are processed using eBay’s managed payment system. This system accepts a wide variety of standard payment methods.
We want you to be 100% happy with your purchase. If you are not completely satisfied with your order, simply contact us and open an eBay return request within 30 days.
All returns must be processed using an eBay return request at the buyer’s expense. Please send your item(s) back in their original condition. Please note that we will not be responsible for damages to returned items, if the items received back are damaged or any components are missing then only a partial refund will be issued in accordance with eBay’s refund policy.
If your order is faulty, we will accept returns and offer a replacement or refund, simply contact us within 30 days from receiving your order with the issue details so that we can work on resolving them for you as quickly as possible.
We are sorry but personalised or bespoke products that are made to order cannot be returned, unless they are faulty or if we have made a mistake. When placing a custom order please ensure you spell your personalisation correctly and double-check the size requirements (where applicable) to ensure your order is correct at the time of purchasing. We will not refund or replace orders where the buyer is at fault, due to ordering the wrong personalisation or size etc. This is in accordance with eBay’s personalised goods policy.
We hope you are 100% happy with the services and the goods provided as we are dedicated to providing the best customer experience and quality of work, striving for positive feedback and a five-star Detailed Seller Rating (DSR).
If you feel you have not received this service or there is an issue with your order, then please don't hesitate to contact us via eBay messenger and we will do everything we can to resolve this before leaving negative or neutral feedback.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
