Shipping & Handling   Details

Default   Shipping Cost or Free Shipping Information: 

 Default shipping cost or free shipping service is only for the lower   48 United States by UPS Ground or USPS. Other areas or needs other   shipping ways, please contact us.
 Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa,  Alaska,  Hawaii, PO Boxes, APO/FPO addresses or other  countries/areas, there WILL  be extra shipping costs, please contact us  for more detailed  information.
 Please make sure your address is valid for both UPS and USPS  services.  Any costs incurred because of incorrect or undeliverable  address should  be undertaken by buyer.

Handling   Time: Shipping   is usually made in 1-3 business days after payments cleared. Orders are   processed from Monday-Friday; Not on the weekends & public holidays.

Sales  tax  / Customs duties: Any   sales taxes or Customs duties are not included. If came out, they must   be undertaken by the buyer.

Damage  In  Shipping: Email   or call us First! We will work with you to get the case resolved in the   fastest method.

Return / Refund

If you are not 100%   happy with your purchase, please contact Us. Please don't directly   opened a request or case without informing us, or else, we will do some   discounts on the warranty and other sales-services later on. Hope for   your understanding.

Returns  &  Exchanges

 All returns must   be made within 30 days of delivery date. Items must be in new, unused   condition, with all original materials included with the shipment. A   partial refund may be applied for opened or damaged items, depending on   the condition.
 Items returned under the buyer's remorse: The return shipping fee  must  be covered by the buyer; The original shipping cost will also be   deducted from the refund. 15% restocking fee of the items purchase  price  will be charged. 
 Returns that are the result of our seller's error: Buyer will receive   a full refund of the item as well as shipping charges
 All returns require a RA (Return Authorization) number that will be   given by our seller. Please contact with us at first for more details.

Defective  & Damaged Products 

 If product was received damaged or not as described, please send us   some pictures or videos, so we could well understand your problem, then   solve them for you ASAP. Besides, it's much helpful for us to claim  with  UPS, remind our related department to pay much more attention to   packaging later on. Hope for your understanding.
 Replacement or refund of defective or damaged products can only be   returned in exchange for the exact same product, or else, the purchase   price will be refunded back to your original payment method. 
 If an item is received damaged, customer service must be contacted   within 7 days of receiving your item. All returns require a RA (Return   Authorization) number as above.

Warranty & Feedback

 6   months' warranty for the machines, not for the consumables. We stand   behind our products all the item, so even if your warranty period has   expired, you can still seek for service or technical support from us   with low cost.
 Any   warranty shipping cost to us is responsible by buyer.
 Any shipping cost to buyer is responsible by the seller. 
 We   committee to the customer satisfaction and want to bring you the best   purchase experience. If there is any problems, please contact us ASAP.   If not, please leave us a positive feedback as it's very important for   us. Thanks very much.