------------------------------------------------------------------------------------------------------------------------------
About Us
We are Kent Models, your
hard-to-find model kits shop! We specialise in supplying rare, unusual
and exciting model kits and hobby tools from around the world so that we
can offer you some of the rarest and most highly sought
after models to build at home or just collect as part of your hobby! We
are a UK based firm and have been in business for over 25 years. All of
the items we ship are packaged with care and attention as to hopefully
get to you in tip-top condition and our prices have no hidden tax or
customs charges if you are based within the UK.
--------------------------------------------------
Delivery & Postage Information
We try and have all orders shipped on the same day if it is placed before 13.00 Monday-Friday, *UK Bank Holidays excluded* while
orders placed over the weekend will be shipped on Mondays as soon as we
are back in office. We offer Royal Mail 24hr Tracked for FREE on all model kit orders, while smaller paints / tools cost £3.20. Any orders for aerosol spray paints can only be sent via DHL Express for £6.50.
***
We only charge for postage once regardless of how many items you add to
your basket, if eBay's system charges you postage for each individual
item please get in contact with us and we will refund the difference.
--------------------------------------------------
Deliveries Outside Of The UK
We
ship across the world via eBay's Global Shipping Program, your postage
cost will be automatically generated for you before checkout. You may
also be liable for taxes when the parcel arrives and you are responsible
for this payment, it is not included in the sales price.
--------------------------------------------------
Returns
All
of our returns are handled through eBays systems and policies. If it is
an unwanted item all you need to do is ship it back carefully to us in
its original packaging and we will refund you the full amount for the
item as soon as its back with us. If there is a fault with the product
ordered or we sent the incorrect item, we will cover the return postage
and organise a replacement / refund.
***
Before returning an item, please make sure everything is accounted for
and in its original packaging ready to be resold as new. Our model kits
have lots of small detailed parts and cannot be completed if they are
missing. If any parts are missing on the item cannot be resold as new on
return we will not be able to refund you.
--------------------------------------------------
Contacting Us
We
are nice people who run a proper business, and we will always be more
than happy to speak to you via eBays messaging system, or via a phone
call. We are in office from Mon - Fri, 0930-1700hrs excluding holidays.