Q1: Can you tell me when my order will be shipped?

A: All orders will be shipped within 1-2 business day.
If your order was not shipped more than 3 business days, please contact us with your order number to get quick support.

Q2: My item has not arrived, what's taking so long?

A: Sometimes items take longer than expected, especially if it's going far or to rural area. Check with your post office to see if your item has been held up. Sometimes USPS will not update a tracking number until it has arrived at its destination. If your item still has not arrived after a few days, let us know so we can double check for you and help solve it asap.

Q3: Do you ship to Canada, United Kingdom, Australia, etc.?

Unfortunately, we could only ship to United States (Domestic shipment) at the moment.

Q4: I bought the wrong items/ the items were not compatible with my vehicle.

Please contact us via ebay message to get quick support.

Q5: How can I find the right LED bulbs for my vehicle?

Search for the vehicle year, make, model and the installation position in our store.
If you are not sure about that, please contact us via ebay message with your vehicle year, make and model. Let us know which LED bulb you're interested in, so we can check the fitment and get back to you as soon as possible.

Q6: Do I need any warning canceler parts or resistor on my vehicle?

1) Actually, LED bulbs can work well on most vehicles and the they won't need any warning canceler parts.
2) For some models of Dodge, Ram, Jeep, and Chrysler, they will need an the anti-flicker resistor/ warning canceler to avoid the compatibility issue.
3) But if you have any issue about the LED bulbs when you get them installed, please contact us to get quick support.

Q7: Are LED bulbs plug and play? Do I need any modification?

1) For most vehicles, LED bulbs could offer a plug and play installation.
2) For factory H1, H3 and HID bulbs, some modifications will be needed, but it's easy to make it work.
3) We also have custom design led bulbs (Pro series) which can custom fit your vehicle without modification.

Q8: Will this bulb fit my vehicle?

A: We can match almost any vehicle to one of our bulb sizes. eBay only lets us include some vehicle fitments per listing, but if your vehicle does not show up on the compatibility table at the top of our listings, welcome you to contact us for free consulation before purchasing a product.

Q9: Do I need to mention the Year, Make and Model in the notes when place order?

A: YES. Please include the Year, Make, and Model in the notes section during checkout to ensure you receive everything needed for your kit!

Q10: My bulbs won't fit, help!

A: Special bulb holder may be required. See if you can take the holder from the stock bulb. If not, let us know.
The bulb size may be wrong, double check the item you received with the item you ordered.
Do you have an aftermarket lighting housing? These may not be perfectly fitted for aftermarket bulbs and will require some manual modifications.

Q11: Neither side lighting up? Both sides flicker, flash, or work inconsistantly.

A: Check the headlight fuses, and then check the ballast plugs to insure correct installation. If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor.LED headlight bulb canbus resistor

Q12: WARNING ABOUT POLARITY

Unlike halogen bulbs, LED are polarity sensitive.BEFORE you start your LED kit installation, verify the polarity on your vehicle by simply plugging the LED bulb into your vehicle socket.

- if your light turns on, please proceed to install both bulbs onto your vehicle.

- if your light DOES NOT turn on, disconnect the bulb and the socket in order to reverse the polarity (this will not damage your vehicle electrical system in any way). Once you made sure the LED bulb turns on, please proceed to install both bulbs onto your vehicle.

Note: There is no convention when it comes to polarity. Different car manufactures have different polarity setup, even within the car model the polarity setup on your low beams and high beams might be different.

Hassle Free Warranty

1) Disclaimer：Our warranty covers the replacement of the part only, DOSE NOT COVER any associated costs in regards to labor or any other expenses incurred or associated with the purchase of the part.

2) We offer free return & money back guarantee. If you are not satisfied with your purchase for any reasons, you can return the item for refund or replacement/exchange. All returns must include the original packaging. (Please refer to our return policy for details.)

We're Professional LED car lights Authorized Store on eBay, you can enjoy the same warranty and return policy as Shenkenuo official website. If you have any questions, please contact us via ebay message.

3) If you don't return goods within 30 days from date of purchase, your right to cancel will be revoked. Any items damaged because of incorrect installation will not be refunded. Please contact us for return or troubleshooting help prior to returning any products.

Attention for warranty:
Our warranty covers the replacement of the part only, DOSE NOT COVER any associated costs in regards to labor or any other expenses incurred or associated with the purchase of the part.

SHENKENUO® is not liable for any damages caused by installation or usage of our products.

NOTE:
We will ship item locally for US buyers. Usually for US buyers it will take about 5-10 business days to reach. If you don't get it, please contact us firstly, we'll try our best to support you.

For US customers, all items will be shipped out within 1-2 business day with cleared payment. Please included your phone number to the payment note for prompt and secure shipment.

Tracking numbers for all orders are added to eBay once they have been dispatched; please login to eBay to find the tracking information for your order.

Instant PayPal payment is the preferred method of payment.
We also accept payment via PayPal, DebitCard, Visa, MasterCard, Discover.

We will only ship to the confirmed PayPal shipping address given with the payment.

If you want to ship to other address, please change your PayPal shipping address before you make payment.

To avoid initiating an unpaid item claim, please pay within 7 days.

If you have ANY issues with shipping, product or service, please Contact Us first before leaving feedback/write a review or filing a return case. We will solve the problem!
We always put our customers first and your satisfaction is guaranteed.

Our Shenkenuo Tech's are here to serve you. Email us and our expert team will swiftly diagnose the issue and offer the best solution within 12-24 business hours.

All off-hours emails will be answered the next business day.