Payment method:
1. Direct Deposit
Bank: ST George Bank
Account Name: Direct Store Sales Australia
BSB : 112-879
Account Number: 485 571 417
Internet Direct Deposit is preferred. Please use your User ID as "Payment Reference", DO NOT use common words like TV, DVD Player, etc, as a word like this does not make sense to us.
2. Money Order or Bank Cheque.
Please note that orders by cheque are not processed until the funds have cleared which may take up to five working days.
3. PayPal
We are unable to accept COD or Paymate
Shipping policy:
1. Please check your shipping address carefully before checkout,Any additional costs incurred from incorrect addresses by the buyer will be paid for by the buyer.Be default,items will be delivered to your eBay registered address unless specified. Delivery address cannot be change after payment has been made. Please ensure your address is correct. Our system is not programmed to cross-check address details with the PayPal system. It also helps if your email address and phone number is update.
2. All shipments will be made within 16 working hours and depart from Sydney after payment has been confirmed.Notification of shipment will be sent to buyer,most shipment with online tracking No.
3.
All item ship from Sydney. Please allow up to 2 to 8 working days for delivery, although in most cases delivery is much quicker. If you have not received your item after 12 days of shipping please email : ebay@buysgo.com.au
(Post time via regular post )
ACT: 2-5 working days
NSW: 1-3 working days
VIC: 2-5 working days
QLD: 5-7 working days
SA: 5-10 working days
WA: 5-10 working days
TAS: 5-10 working days
Express Post takes 1-3 working days (Different Location May Differ)
4. Free pick-up is only available for "BUY NOW " items. No availbale for " Auction Item ".If pick-up is available, it will be noted within the listing.
5. International Buyers-Please Note:
a.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
b.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
6. Free Transit Insurance: For some products of transit insurance included (please refer to the products listed). So in the unlikely event that a parcel is lost in transit we have got you covered. This means there is absolutely no risk with the delivery of your order. Receiver should check the goods and report any damage of goods in transit before sign the delivery docket , once delivery docket is signed, free transit insurance is not apply to.
7. We offer discounts for combine shipping. Please contact us ( e-mail: ebay@buysgo.com.au ) first if you need combine shipping, and an invoice with discount will be sent to you.
We offer a combined postage discount for multiple items purchase with us.
If you intend to make use of the combined postage discount, please do not pay until you have completed all your purchases - we will issue you the final invoice with the applicable postage costs.The discount does not apply to transactions paid for separately.
8. DirectStore is not directly liable for any loss, theft, or damage to any goods on the transit. If problem do arise, please contact us, and we shall endeavor to resolve any issues. If negative feedback is left we will deem this as a completion of our obligations and no further resolution will be offered.
* Disclaimer: You can rest assured that we do everything we can to ensure your parcel is delivered on time. However, occasionally some delays may occur from our carriers that we have absolutely no control over. In these circumstances, DirectStore will not be liable for any delays, expenses incurred.
Return&warranty:
DirectStore has a great reputation for dealing only with quality vendors, suppliers and manufacturers. We aim to source and sell products with warranty support where possible. All products are sold with a manufacturer's warranty, unless otherwise noted. Please refer to each of our eBay listings for warranty terms as they differ from item to item. Warranty is valid within Australia only. Warranty is not transferable and there are no exceptions. If the item(s) are being purchased by yourself then any warranty claims must come directly from you. We are unable to make any exceptions.
To return or repair a product purchased at DirectStore, you will need to request a Return Authorization Number (RAN) by contacting our Customer Service Department via email : ebay@buysgo.com.au .
DirectStore will not accept goods for return which do not have a Return Authorization Number issued in accordance with our Returns Policy.
The effort we put to ensure to display the colour as accurate as possible however there is a slightly vary in actual fabric colour from this display due to photography and monitor settings.
The picture is for illustration purposes only
Before you bid you should check the listing carefully or email ( ebay@buysgo.com.au ) to ask any question.
Direct Store is proud to comply with all aspects of Australian Consumer Law; if you have any questions regarding our returns policy we encourage you to contact us prior to making a purchase.
We will respond to each and every email within 24 hours during business days - thank you for your patience and understanding.
Contact Us:
You may contact us via:
eBay Contact form (Click Here )
OR : Email us at : ebay@buysgo.com.au
We will respond to each and every email within 16 hours during business days - thank you for your patience and understanding.
If you truly feel that your enquiry is urgent please call us on: 02-9119 2782
About feedback:
We appreciate your business, and are striving to serve you better every day.Your positive feedback is important to us. If you are not 100% satisfied with your purchase or experience with Direct Store,you consider leaving any non positive feedback or low Detailed Seller Rating, please at least give us a chance to rectify any issues you may have,and we'll try our 100% effort to make you are 100% Satisfied.
Customer Services
Please feel free to contact us via the methods below:
