We do combine orders to lower shipping costs for our customers. To receive a combined shipping quote, please use eBay's "Add to Cart" button for each item. This will provide an estimated shipping cost based on your order's total weight. In most cases, eBay's shipping charges will be accurate.

International Customers: If you don't see the "Add to Cart" or "Add to Basket" button you will need to use the US site "www.ebay.com" instead of your country's eBay site(ex. - www.ebay.au, www.ebay.ca, www.eBay.it, etc.)

Orders placed before 2 pm Monday-Friday(US EST). No shipping on weekends and holidays. Custom products can take up to 2 days to ship.

Our economy international service or USPS First Class Service is provided by APC Postal Logistics and includes full tracking. The economy international shipping service(APC Postal Logistics) usually arrives within 2-4 weeks with most being delivered by your local post office. Every now and then an order can take a little longer to arrive. Most shipping delays are related to the receiving country's customs processing or problems with shipping addresses. Please make sure to include a valid phone number with your order in case they need to contact you.

All international shipments include carrier insurance with a minimum of $100 of insurance. A claim for a lost package cannot be opened until at least 6 weeks have passed.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost unless specified on your order that is collected by eBay (ie, VAT). If not paid by eBay, the additional charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to your purchase.

If you wish to cancel the transaction please contact us immediately to cancel your order. Orders cannot be canceled after they have been shipped.

Returns are accepted as long as the item is returned in brand new condition and in its original(undamaged) package. Please take care of the item if there is any possibility of a return. Refunds will not be issued for items that show any signs of damage uncluding to the original packaging, ie. scratches, tool marks, attempted modification, etc.

Use eBay's return system to initiate a return. Buyers are responsible for return shipping unless it is our error. If you believe an error was made by us, please contact us prior to opening a return request. This will allow us to provide you with the best possible customer service.

We provide our customers with the best shopping experience. Philadelphia Luthier Tools & Supplies has been selling successfully on eBay since 2009.

Our customers have come to expect:

1. Detailed descriptions
2. High quality images
3. Quick dispatching of orders
4. Very fast response to product questions and inquires sent through eBay's messaging system.