- Don Wainwright, operating under the name "StampWright", has an ebay feedback score of 100% on over 10,000 transactions over the past 5 years. Your full satisfaction is his priority! Don was General Manager of Unitrade Associates from 1979 to 1989. He was the creator of "The Unitrade Press" and Publisher of 75 philatelic and numismatic titles including the original book which led to the award-winning "Unitrade Specialized Catalogue of Canadian Stamps". Don is based in Toronto, Canada.
- INFORMATION:
- Can I combine my orders? Yes, we can combine winning stamp auctions into one shipment at no additional shipping charge! Albums, books and accessories can be combined to lower the overall shipping cost but please wait to be invoiced with the correct shipping costs. In order to take advantage of this offer, do NOT pay for each winning bid, one by one. Place your order in your Shopping Cart and then request an invoice from me when your bidding is finished. I will then lower the shipping cost to you. However, as my lots are all on ebay.com, you must place your orders there. This will NOT work on ebay.ca! Note: An ongoing incompatibility between eBay.com and eBay.ca forces buyers who are logged in on eBay.ca to make immediate payment for each individual item purchased from my eBay.com store. If you wish to make multiple purchases on one invoice and/or wish to delay payment for whatever reason (i.e. wait for auction listing results) you can get around the incompatibility by logging in on eBay.com. My advice is to always request an invoice from all sellers if you are ordering more than one lot from the same seller. That gives the seller a chance to lower your combined shipping cost. Please understand, that ebay and Paypal sellers fees are charged on the entire order INCLUDING shipping and neither ebay nor Paypal refund any sellers fees even if the seller gives a partial refund later. As a result, we don't refund overpaid shipping charges unless it is a larger amount. Even then, a 20% chargeback is applied to shipping overcharges if you paid for the order without requesting an invoice.
- What is the best way to contact dwainwri? For the fastest response, we prefer that you contact us through eBay messaging system. We try our best to respond within 24 hours.
- Payments: Payments are to be made within 7 days of the auction ending, or receiving an invoice. No exceptions. If you have multiple auctions you're bidding on, please wait for those auctions to end to be invoiced for correct combined shipping costs. To be able to process your order in a timely manner, all Payments are to be completed through PayPal, which is the fastest and the securest way to receive your payment. Any payments not received within 7 days will result in an un-paid case opened against you.
- What if I don’t have a PayPal account? Alternative payment methods are to be arranged by contacting us through the eBay messaging system. We will inform you when payment has been received. Orders will be processed within 24 hours of receiving payment. Canadian customers can pay through e-transfer.
- Shipping: We ship anywhere in the world! (except Italy and Russia and restricted countries like North Korea).
* Canada: All items within Canada under 500 grams are shipped via Canada Post First Class Mail without Tracking. Orders over 500 grams (or more than 2cm thick) will be shipped by Canada Post Expedited Mail with Tracking. Rates are subject to change at the discretion of Canada Post. Shipping item/s over $100 in value must have “Canada Post tracking" * United States: All items under 3.5 oz. are shipped by courier to Niagara Falls, NY where they continue without Tracking by USPS 1st Class Mail. Any orders over $20.00 will be shipped with Tracking by USPS but the shipping charge will be increased to at least $3.50 (depending on weight).
* Outside North America: Please note that the quoted shipping charge is an economy service but does NOT include Tracking or Insurance. Items under 200 grams (7oz) are shipped via Canada Post first class mail or Canada Post international first class mail, unless otherwise stated within the listing. Items over 200 grams (7oz) by a company called Chitchats Express. They are a very reliable company that I have used for years. You should expect delivery in about 3-5 weeks. However, please understand that as your shipments are not insured, you agree to waive any claim to refunds for lost or damaged goods. If you would prefer Tracking, there are 2 options. The cheapest is Asendia (division of the French & Swiss Post Offices) but that is only available to the following countries: Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Noway, Singapore, South Korea, Spain, Sweden, Switzerland. Tracking to other countries is available at a slightly higher cost with Canada Post Priority Worldwide, Xpresspost and Tracked Packet or via DHL (expensive). All services would have to be individually quoted. If there is a particular service you prefer, please use the ebay message system to request which service, and we can discuss whether that option will work, and be cost effective for you. International buyers will be responsible for any customs charges in their country. Customs taxes are the responsibility of the buyer, NEVER the seller! - Please note, that we can not be responsible for non-receipt of high value items. For our buyers to be protected under the “ebay Buyer Protection Program”, we only ship to the address in your profile. It is the buyer’s responsibility to confirm correct shipping address upon checkout. If you would like your item sent to a different shipping address, it’s your responsibility to provide that information upon checkout within ebay. Do not send an additional note within payment to request an alternative address; this will delay the process of your order. We will refund you, and request that you update the correct shipping address upon checking out a second time.
- What’s taking so long? I haven’t received my item? We kindly ask our buyers to allow up 30 days for delivery of an order, especially during season rush or other world situations (e.g. Covid crisis). Some of our Domestic buyers have been experiencing longer delays than usual, due to the closures of sorting stations across the country. Mail had been redirected for sorting in some areas, causing the long and unusual delays. When leaving feedback on shipping times, we ask kindly that you refrain from scoring us low. Please be aware that we have no control over the processing times once shipments have left our office. Arrival times vary greatly depending on the country, processing times of those countries, and in some countries, the weather. We can only track an item, if the shipment was sent with a tracking number.
- If I'm not satisfied with my order, can I return my item for a refund? We offer 100% satisfaction. We often process over 100+ listings weekly. Due to the amount of listings, we do our best to describe our listings to the fullest. We inspect our lots, but at times it can be difficult to inspect every single stamp, sheet, and first day cover in detail. In lieu of inspection, we provide as many detailed photos for your viewing. If you receive an item that you’re not satisfied with, we will be happy to have the item returned to us within 14 days of receiving items as it was sent to you. Return shipping is the responsibility of the buyer, and refunds are processed upon inspecting and receiving the item. If you want to return the item, please contact us directly through the ebay message system.