Welcome to HAARA Limited
A Small Business with Big Commitment!
At Haara, we take pride in being a small business built on hard work, honesty, and a passion for providing the best customer experience. Every product we offer is carefully selected with quality in mind, and we are committed to delivering outstanding service to each customer.
We believe in treating our customers with fairness and respect, and we always go the extra mile to ensure your satisfaction. Whether you have a question, need assistance, or have any concerns, we are here to help—because your trust means everything to us.
Thank you for supporting a small business that values integrity, dedication, and top-level customer service. We look forward to serving you!
We are committed to providing top-quality products and excellent customer service. If you encounter any issues with your order, please allow us the opportunity to resolve the matter promptly and efficiently before opening an eBay dispute.
Your satisfaction is our top priority, and we strive to ensure a smooth and positive shopping experience. If you have any concerns, please contact us, and we will do our utmost to resolve the issue to your satisfaction.
We appreciate your trust in us and look forward to earning your positive feedback.
Product description is generated by AI. Please visit the manufacturer's website for the most accurate and up-to-date information."
TOPDON ArtiDiag 500 mid-range diagnostic tool designed for automotive fault-code scanning and vehicle diagnostics. The photographs show the original TOPDON retail box for the ArtiDiag 500.
Features
Genuine TOPDON ArtiDiag 500 diagnostic scanner
OBD2 automotive diagnostic tool
Designed for vehicle fault-code diagnostics
Supports engine, ABS and SRS diagnostics
Large colour display with rugged handheld housing
Live data and diagnostic information
Reset/service functions
Easy-to-use navigation controls
Original retail packaging included, subject to the accessories supplied with the item
Return Policy
Thank you for shopping with Haara Limited. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
You have 30 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items, such as opened software, downloadable products, and personalized/custom items, are non-returnable.
Proof of purchase is required for all returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5 business days.
Shipping costs are non-refundable, and you may be responsible for return shipping fees unless the item is defective or incorrect.
Exceptions & Warranty Claims
Some products may have a manufacturer’s warranty. If applicable, please refer to the manufacturer's warranty policy for details. We are not responsible for one year warranty.
If your item is damaged or defective upon arrival, please contact us within 3 days to arrange for a replacement or refund. We may require picture and serial number of the item you received. we may keep record of serial number or photos of the item we sold.
Return Process
1. Contact us at eBay inbox to initiate a return request.
2. We will provide you with a return authorization and shipping instructions.
3. Package the item securely and ship it to the provided address.
4. Include your eBay id and the reason to return for fast refund.
If you have any questions, please reach out to our customer support team
Shipping Policy
We process and ship orders within one business days of payment confirmation.
Shipping rates and delivery times vary based on location and shipping method selected at checkout.
We offer [standard/express/international] shipping options.
Once your order has shipped, you will receive a confirmation email with tracking details.
We are not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.
Certain items are exempt from the right to cancel, or Return including:
Perishable goods.
Personalized or custom-made items.
Sealed goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.
Audio, video recordings, or software that have been unsealed.
You may cancel your order within 14 days of delivery under the Consumer Contracts Regulations.
However, due to hygiene regulations, we cannot accept returns of opened or used hygiene-sensitive items, including:
Toothbrushes & brush heads
Electric shavers & trimmers
Undergarments & other personal wear
To qualify for a refund, unwanted items must be sealed, unused, and in original packaging. Buyer pays return postage.
For items sold under the VAT Margin Scheme, VAT is not separately identifiable or reclaimable and a separate VAT amount will not be shown on the invoice.
Other items may be sold under normal VAT rules where applicable. If you require a VAT invoice or need to know whether a particular item is being sold under the VAT Margin Scheme, please contact us before purchasing.
All advertised prices are the total price payable for the item, excluding any separately stated delivery charges.
🚫 Hygiene Exemptions
As per UK law, we cannot accept returns on opened hygiene products, This is to protect all customers.