What Cant Be fixed
Some of the limitations include:
Scratches on the label side of the disc. If you can hold the disc up to a light, and see clear through it and the label side, then you may have disc rot. This can not be repaired.
Deep scratches that have already reached the data layer. There is no way to detect this ahead of time. We will resurface the disc, but that may not bring it back as the damage is already too extensive & has already destroyed the data. Even if the disc looks 100% perfect, it won't work unfortunately.
Any cracks, whether at the core or anywhere on the disc, can not be repaired.
Disc Rot / Discs with already corrupted data.
Extremely deep scratches where your fingernail can even get caught in it may not be recoverable.
Special Note on Blu-Ray Discs: Blu-Ray Discs have a very thin layer on the data side. By its very nature, it is pretty scratch resistant. Unfortunately, that means if this layer does get scratched enough, it may not be recoverable. If you can physically feel the scratch with your fingernail, chances are the disc will not receive much of an improvement. We do not recommend you send us those discs as the chances of repair are low
am interested in getting my discs repaired by you, how does this work?
A: To move forward with repair service:
- Select the amount of discs you want repaired from the drop down menu above & proceed to eBay Checkout as usual.
- Once we receive your order, within 24 hours, we will eBay message you the shipping address.
- In the meantime, begin getting your discs ready to be sent in. DO NOT send them in with their jewel cases / DVD cases. This will add too much weight. We recommend using a spindle case (often called a CD Cake Box), soft disc case or paper sleeves. Please do not just send loose discs in a box. Please make sure to package and pad well to avoid any damage in transit to us. You are responsible for postage costs to us. If you need to make special arrangements, please contact us first before placing your order.
- Once shipped to us, please eBay message us with your tracking number so we can update the order.
- Once your discs arrive, they will be repaired in the order they were received. The tun around time depends on the amount of work you sent us plus how many orders came in ahead of you. We work as quickly as we can, but never sacrifice quality.
- Once the work is done, we will package and ship the discs back to you. Tracking will be provided. Return shipping to you is covered by us.