Only real defect is that the cover is missing from one of the wheels - see picture. This doesn't prevent the wheels from working, they are just a tiny bit noisier that normal!
Bag has numerous compartments...
A small front pocket
A larger front pocket with key ring and pen & storage pockets
A padded laptop storage pocket
A large section for luggage - this section also has zipped expanders
A small pocket on the side
The bag has a telescopic handle which stores in a zipped compartment, a shoulder strap and two handles that can be velcroed together