Black Rock Lager Extract - Classic Lager makes 23L Home Brew Kit

We endeavor to dispatch orders same day or next business day, however should your item be out of stock or there is a complication with your order there may be delays. We will notify you via message if we determine your order can not be shipped out within 3 business days.

The order will be shipped via Australia post or alternative couriers based on the weight, size of your order and your postcode.

Standard Shipping

Most shipped packages will be delivered within 1-10 business days from the date they are shipped if you are in Australia.

Expected Standard Delivery Dates:

Australian major cities & surrounding areas: 1-7 business days
Australian remote areas: 5-14 business days

Express Shipping

It will be sent via fastest possible way via Australia post or selected couriers. Some orders may even be delivered next business day.

International Shipping

The international shipping cost and delivery time may vary depending on the order's size weight the destination country.

Estimated delivery dates: include our handling time, destination postcode and time of acceptance and also depend on postage service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.

30 Days Hassle Free Return

If the item does not work properly due to the manufacture defect or the item doesn't match the description, you should contact us via Email within 30 days of your receiving the item. We will reply with our details of how to return your item. And the item must be returned within 14 days following this notification.

You can return the item if

• The item has a manufacturer defect and in a not usable condition for its purpose
• The item does not match the description
• The item is damaged during the transit when you receive it
• The item is purchased in error or change of your mind. (Surcharge may apply)

Warranty doesn't cover misuse, after use damage, crashes, and improper installation.
We do not cover the cost of freight of return if there is no fault with the product.

Return Requirement

1. The item must be returned in original condition with all accessories and packaging;
2. DO NOT stick or write anything on the item itself or its packaging.
3. The item is securely packed to ensure it is received back by us with no further damage.
4. If you purchase the item wrongly or change your mind, the item must be returned in the original and resalable condition.

Handling Time & Handling Fee

It may take us up to 5 business days to process the returned item after it has been received.

If there is a faulty with the product or description, there will be no further handling fee charged for the buyer. The total paid amount will be refunded to the buyer or a replacement/exchange will be sent to the buyer and we will make sure the buyer bear no money loss.

If the buyer purchase the item wrongly or change his/her mind after he/she receive the item or there is no faulty found when we receive the return. The postage and handling fee will apply. All other amount will be refunded or equivalent exchange/store credit will be issued.

Postage and Handling Fee: A reasonable amount will be work out to cover the cost of shipping the order to you and the handling fee.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

IMPORTANT

When returning the items, please make sure to include your Order Number and a note with the reason of return.

Please note, you must contact us before you make the return/exchange, and returned item by COD will be rejected. If an exchange is not available, credit will be granted or product of similar or equal value will replace the original items under your agreement.