Thank you for your interest in
this item - every sale supports the Dougie Mac Hospice.
What does the Dougie Mac do?
Dougie Mac provides all hospice
services free of charge to over 3,500 children, young adults and adults with
life-limiting illnesses each year in Stoke-on-Trent and North Staffordshire,
also offering support and care to their families and carers. We help adults
living with cancer and none-cancer life limiting illnesses such as advanced
heart failure, Dementia, motor neurone disease and incurable lung diseases. We
provide specialist care and support services for children with life-shortening
conditions, due to illness or injury, from birth until they no longer need us.
FAQs
If you require any further
information about how the Dougie Mac eBay store operates, please refer to our
frequently asked questions below. If you can't find the answer to your
question, you are welcome to message our friendly Dougie Mac eCommerce Team who
will respond to your message as soon as possible (usually within 1 working
day).
Can you combine postage on my
orders?
UK Orders
Depending on the size and weight
of the items you want to order, and the packaging we currently have available,
we can usually combine postage. Please contact our team before paying for your
order and we can let you know if it's possible, and provide postage quotes.
International Orders
We send all international orders via eBay's Global Shipping Programme; this means eBay is solely responsible for setting international shipping charges, and we cannot alter or influence them. This part of your payment goes directly to eBay, and any issues with delivery will be managed by eBay in line with their terms and conditions of Global Shipping. Please ensure you obtain an estimate of delivery charges before you decide to purchase an item. We can only combine items in the same parcel if they were purchased in the same transaction, i.e. all items were in your cart/basket at the time you placed the order. We cannot combine items which were purchased on different orders in the same parcel, due to import/export restrictions.
I live in a non-mainland UK
location. Can you post to me?
We use Royal Mail and
ParcelForce for most orders. This means deliveries to Isle Of Man, Scottish
Highlands, Scottish Islands, and Northern Island deliveries are the same price
as UK Mainland for most parcels. For the Channel Islands, items up to 60x46x46
cm sent by Royal Mail are also classed as UK Mainland. For larger items to
Channel Islands, please contact us before placing your order to confirm postage
charges.
When should I pay for my order?
We ask that payment is made
within 4 days of the order being placed, after which your order may be
cancelled if we have not received any contact from you.
How long will it take for my
order to be dispatched?
We aim to dispatch items within
1-2 working days of receiving payment via the shipping method chosen by you at
checkout. In busy periods, this may extend to 3-4 working days after payment.
Can you hold onto my order?
No, unfortunately we
cannot hold on to any orders. All of our orders must be dispatched once paid.
What are your customer service
hours?
Our Dougie Mac eBay Team usually
operates Monday to Saturday, 9am - 4pm. We aim to respond to all messages
within 1-2 working days (but it's usually much sooner). Please
Note: over public holiday periods in the UK,
our response time could be delayed.
Can I collect my item?
Yes, you are welcome to collect
your order. Please contact us to arrange a suitable time for collection
and to get details of our address.
What is your Returns Policy?
We accept returns from UK buyers
started within 30 days of receiving the item. Once the item has been returned
to us, you will be refunded. If you wish to return the item because you have
changed your mind, you are responsible for paying the return postage cost. We
are very sorry, but we are unable to accept returns from international buyers.
What is Gift Aid?
Dougie Mac participates in the
Gift Aid scheme, which allows us to claim 25p of tax for every £1 of an item's
sale price if its donor was signed up to the scheme with our charity. This
happens at no extra cost to the donor or the buyer. If an item is Gift Aided,
it will be specified in the description of the listing.