HERO Outer Armor toys are made using a special proprietary, multi-layered manufacturing process that brings together different materials to create a new standard in durable play. The process blends two layers of thermoplastic rubber (TPR) with a layer of durable mesh. When it comes to durability, three layers are better than one! Materials and processes used to make this product is guaranteed non-toxic and tested by an independent lab. The result is an extremely durable fetch, toss, and squeak toy with a unique look and feel that dogs and their owners love. 

* Shipping: 

✔ All orders will be shipped within the same or next business day from Monday to Friday

✔ We're closed on weekends and major holidays

✔ Orders will be shipped via USPS/UPS/FedEx depending on your location

* Replacement and Return:

✔ If you have any issue with your order, please contact us via the Message center first before opening a request

✔ We will honor all refunds on sealed products within 30 days of verified receipt of items.

✔ Item MUST be sent as a shipment that can be tracked.

* Customer satisfaction is our #1 priority. Please contact us if you have any problem before leaving negative feedback.