1. How the Contract Is Formed Between You and Us

1.1 When we list Products on our eBay Outlet we are making an offer to sell those items to you. When you click on the Buy Now button or place the highest bid on a Product you accept our offer and create a binding legal contract between us.

1.2 The Contract will relate only to the Product covered in a single listing. Where you place the highest bid or click on the Buy Now button on more than one listing, a separate contract will be formed between us in respect of each listing.

2. Price and Payment

2.1 The price of the Products and our delivery charges will be as quoted in the listing. Product prices include VAT.

2.2 We accept payment by Paypal, credit or debit card,echeque and bank transfer. Payment must be made within 5 days of the auction ending or your making a purchase by clicking on Buy it Now.

3. Delivery

3.1 Once we have received payment for the Product from you in cleared funds we will dispatch your Product to arrive in accordance with the delivery estimate stated in the individual listing unless we notify you otherwise.

3.2 The locations to which we will deliver a Product along with the delivery services offered and estimated delivery times are as specified in individual listings. We provide detailed information about the current delivery arrangements that we have in place on the Delivery but please note that this is subject to change.

3.3 It is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property. If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.

4. Cancellation and Returns - What to do if you change your mind

4.1.If you change your mind about a purchase made through our eBay Outlet, you may cancel the contract at any time beginning on the date on which the contract between us is formed and ending seven working days after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 5 below).

4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable (no more than 14 days after notifying us that you wish to cancel the contract) and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.3 If you change your mind before the Product has been delivered to you, please contact us straightaway and, if possible, we will cancel delivery. Please note that because of our fast delivery times this is not always possible. If we are unable to cancel a delivery and you refuse to accept delivery please note that a charge will be imposed by our courier for the return of the items to us and, because you are responsible for bearing the cost of returning an unwanted item to us, this cost will be deducted from your refund. Full details of current return costs are set out on the Delivery Information shop page on our eBay Outlet.

4.4 You will not have any right to cancel a Contract for the supply of any Product which has already been used or damaged or where the packaging or seal has been broken or removed.

What to do if receive a damaged of faulty product

4.5 If you do not believe that the Product that you have received meets our warranty please contact us as soon as possible and provide us with full details of how you consider the Product to be damaged or faulty. If necessary we may ask you to provide us with photographs to demonstrate this or to return the product to us in order that we may examine it. We will need to know whether the packaging that the Product arrived in was also damaged to enable us to make a claim against our courier if the Product has been damaged in transit. If we are able to do so, we will repair a damaged or faulty Product. If we cannot do so we will refund the cost of the Product to you in accordance with our refunds policy (set out in clause 5).

5. Our Refunds Policy

5.1 If you return a Product to us: because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us. Any costs that have incurred to us will be deducted from your final reimbursement.

5.2 We will refund any money received from you using the same method originally used by you to pay for your purchase.

6. Our Liability

6.1 if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

6.2 we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

• (a) loss of income or revenue;
• (b) loss of business;
• (c) loss of profits;
• (d) loss of anticipated savings;
• (e) loss of data; or
• (f) waste of management or office time.

7. eBay Policies

7.1 Please note that the sale and purchase of Products through our eBay Outlet is subject to eBay's User Agreement and to the various policies which eBay has in force from time to time which bind both us and you and are designed to ensure that goods can be brought and sold confidently in a safe and fair environment. It is our policy to co-operate fully with the eBay User Agreement and policies and by entering into a contract with us you indicate your willingness to do likewise.

8. Law and Jurisdiction

Contracts for the purchase of Products through our eBay Outlet and any dispute or claim arising out of or in connection with them will be governed by English law and subject to the exclusive jurisdiction of the English courts.