1. For many items, we offer Free P&P.
2. All our mail is collected daily by Royal Mail; we get proof of postage receipts for our mail sacks' contents.
3. After dispatch, we will send you a conformation Email, however if you do not receive this please check your junk/spam mail settings.
4. We always send your item in plain and discreet packaging to show no links as to what your parcel contains.
5. All orders will be processed within 24 hours from the date of payment is cleared. The delivery confirmation will be sent via eBay message when your order is processed. All our items will be shipped to the buyer's EBAY address.
6. 1st Class Standard
   FREE P&P, time is approximately 2-3 working days from date of dispatch.
   There is No tracking number available for this service.
7. Royal Mail Tracked 48
   £1.98 - Delivery time is approximately 2-3 working days from the date of dispatch.
   There is a tracking number available for the parcel.
8. Royal Mail Tracked 24
   £2.98 - Delivery time is approximately 2-3 working days from the date of dispatch.
   There is a tracking number available for the parcel.
9. UK Next day Delivery Before 1pm (EXCLUDING SATURDAYS)
   £6.99 - This service is available Monday-Thursday only except bank holidays (UK ONLY).
   Monday-Thursday orders need to be placed before 3pm to be received the next day.
   Please be advised that orders placed AFTER 3pm on Thursday but BEFORE 3pm on Friday will be delivered on a Monday before 1pm.Orders placed AFTER 3pm on a Friday will be delivered BEFORE 1 pm on a Tuesday.
   There is a tracking number available for the parcel.
   A signature is required upon receipt of parcel.
10. UK Saturday Next Day Delivery
    £9.99- Delivery time is Saturday before 1pm. Orders need to be placed before 3pm on a Friday to be received the next day.
    Please be advised that orders placed after 3pm on a Friday will be delivered on a Tuesday before 1pm.
    There is a tracking number available for the parcel.
    A signature is required upon receipt of parcel.
11. European Delivery
    Please email for a combined postage cost for more than 1 item.
    This service is available Monday to Friday.
    Delivery time is approximately 5-7 days from the date of dispatch.
    There is a tracking number available for the parcel, if you select the signed for service.
12. Rest of The World International Delivery
    Please email for a combined postage cost for more than 1 item. This service is available Monday to Friday.
    Delivery time is approximately 7-14 days from the date of dispatch.
    There is a tracking number available for the parcel, if you select the signed for service.
    For UK and worldwide shipping costs have been clearly listed. Shipping and handling fee covers mailing, packing, and warehouse distribution costs, not postage only. No local pickup service. No third-party shipping carrier will be used.
    Please note that any additional duty or custom charges applicable in the country of destination are payable by the customer/recipient.
13. Failure Delivery
    In case of failed delivery Courier Company will leave a note for you for you to contact them directly and rearrange. If your parcel is undelivered and you do not try to collect it or make arrangements for delivery then the parcel will be returned back to us. If you want the parcel to be resent then the original postage amount will be charged.
14. Can I change my delivery Address or size?
    Changes to delivery address or change the size MUST be notified via eBay massage service, messages added to orders are not checked due to invoice printing method. We cannot be responsible for messages are left this way on invoices via eBay massage services otherwise it will incur an admin charge for redirection once the item has been despatched.
15. Additional Delivery Information
    we cannot guarantee delivery times as the times are only approximate.
    All deliveries must be signed for if you request the signed for service.
    If you would like a refund this will be excluding the delivery charge.
    Please take care when entering your name and address details as this may result in lost or undelivered parcels.

1. WE HAVE A 30 Days NO QUIBBLES RETURNS POLICY.
2. We do our best to describe items as accurately as possible and dispatch all orders in perfect condition, but in the event, that you are unhappy with your purchase for any reason you may return for a free exchange or refund within 7 days of receipt.
3. YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING ORDER AND WE MUST RECEIVE THE ITEM(S) BACK WITHIN 7 DAYS IF YOU WISH TO RETURN FOR AN EXCHANGE OR REFUND.
4. Please send a message to our eBay account telling us you wish to return an item we will then send you a message with all the relevant include return address.
5. We will respond to return requests within 1 working day, via eBay messaging to confirm we have received the item back and we aim to process returns within 5 days. Refunds will be sent via the original payment method.
6. A full REFUND (minus any P&P) will be issued provided that the goods are received back in as new condition, with all original packaging and tags in place so it is suitable for resale. We reserve the right to refuse returns where the item is not in its original saleable condition. Buyers are always responsible for the safe return of unwanted or faulty goods (we advise that any returns are sent with a recorded and insured postage service).
7. If you don't receive your parcel within 5 working days please email us for your tracking number. If the parcel can't be located then we will have to wait a minimum of 15 working days from dispatch date for us to refund or replace the item (UK ONLY).
8. EU parcels will need to wait a minimum of 7 working days from dispatch date for us to refund or replace the item.
9. Rest of The World International parcels will need to wait a minimum of 21 working days from dispatch date for us to refund or replace the item.
10. We do advise you to use a tracking service when you send returns to us as we are unable to process a refund or exchange without the original item is received back.
11. Once your EXCHANGE has been processed we will email you to let you know this has been done. We will request an additional postage cost to send out your exchange this will be the same amount as the original postage amount charged. (ON FREE P&P £1 CHARGED)
12. We do advise you to use a tracking service when you send returns to us as we are unable to process a refund or exchange without the original item is received back.
13. PLEASE NOTE we strongly advise you when trying on items that you make sure perfumes/deodorants/smoke etc. do not leave marks or scents on the items. We will not accept the return of used or soiled items.
14. Health and hygienic reasons we don't accept return or exchange on under garments.
15. This RETURN/EXCHANGE policy does not affect your statutory rights.