For troubleshooting steps
Please check if your computer is recognizes to the optical drive (if
your computer recognizes the optical drive, you can see the icon of "DVD
RW Drive" in your computer's "My Computer". The Mac OS computer will
not display the device icon until the disc is placed in the optical
drive and the disc is read successfully. ).
If the optical drive is not recognized by the computer, the following are suggestions for solutions.
*Method 1:Check external connections.
1. Use the Type A and Type C cables on the back of the machine to
connect the laptop. (The cable comes with the package is only for
current transmission, not for data transmission.)
2. Connect the machine to other USB ports.
*Method 2: Update or reinstall the driver.
Drivers for your CD, DVD drive is included within the Operating System
and hence does not require you to install a specific driver.
Uninstalling the driver and restarting the computer will reinstall the
driver which will resolve most issues related to the device driver.
*Method 3: Run the Hardware and Devices troubleshooter.(Windows 7, Windows 8, Windows 8.1 and Windows 10)
You can run the Windows Hardware and Devices troubleshooter which is
built-in to Microsoft Windows. The Hardware and Devices troubleshooter
is available in Microsoft Windows 7, Windows 8/8.1 & Windows 10
only.
If the optical drive is
recognized by the computer, the product problem you encounter may be
caused by the following two reasons:
1. The power supply of the product is insufficient - Please use a 5V charger / power bank supply to supplement it.
(Note: For the Apple computers, you need to connect the external CD/DVD
drive to the computer first, and then connect the supplementary power
supply to the external CD/DVD drive, otherwise the Apple computer will
not recognize the external CD/DVD drive.)
2. WINDOWS 11 needs a media player (such as VLC ) and a network connection.