Perfumery is an Australian-owned and operated online perfume shop and warehouse. Based in Sydney, we have been selling fragrances and colognes to the Australian market since 1994.

Perfumery is recognised as a market leader in the Australian fragrance industry. Over the last two decades, we have cemented our reputation as a leading perfume wholesaler by selling quality, fresh and authentic perfumes online, which we deliver to our customers in an expedient and timely manner. In 2002, we launched our online perfume store so that more people can get great deals on their favourite fragrances.

We stock over 3,000 fragrances for both men and women, ranging from popular parfums to miniatures, body products, testers, and gift packs.

Our wholesale perfume warehouse gives you plenty of choices and we specialise in Best-selling popular perfumes, Niche and boutique perfumes, and Limited edition perfumes

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

If you wish to return an item because you have changed your mind about your purchase, Perfumery will offer you an exchange or refund provided that:

Returns must be lodged within 7 days and must be received within 14 days of receipt.

Product/s must be unopened and in their original condition, still in a resalable condition.

Product/s must be returned to us as they arrived to you: with adequate protection during transit.

Full refunds will not be issued for goods received back in damaged condition.

Perfumery does not issue refunds for fragrances that may smell different from something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after. 

Please contact us if you would like to arrange a return. We will forward a Return Authorisation form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

DAMAGED OR FAULTY PRODUCTS

Any claim against a product sold by Perfumery (PPL)  must be lodged in writing (via message through eBay with photo proof) to Perfumery (PPL) within 7 days of receipt.

Please provide photos of the faulty or damaged product.

If it is then agreed that the item should be returned to PPL, then this must be received by Perfumery (PPL) within 14 days of receipt.

Returns will not be accepted if the product has been used more than 1cm from the bottle’s shoulder. If the bottle does not have a shoulder and is straight then 1cm from the top of the bottle.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

INCORRECT PRODUCTS

All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid label. Once the item has been received we will then send the correct item. Any opened products, regardless if incorrectly sent, are not eligible for return.

Perfumery offers FREE SHIPPING on all orders. If ordered before 2pm, your order will be dispatched the same day.

We do not ship internationally.

All orders require a signature at time of delivery. If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office and a card left informing you of the attempted delivery. From there you will need to pick the parcel up from your local post office.

Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus an $11 shipping charge. 

In the unlikely event that your parcel is delayed by the logistics carrier, we, unfortunately, cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost. 

When a parcel is returned to sender, it incurs additional fees, including an RTS fee of $15.49 which will be deducted from the total refund amount.

Items will be ground shipped and transported to the buyer in compliance with Australia Post's Dangerous and Prohibited Goods & Packaging policies and eBay's Hazardous Materials policy.

We accept various payment methods through eBay.